Telephone Operator

The Telephone Operator is responsible for managing incoming and outgoing telephone calls directing calls to the appropriate departments or personnel and providing excellent communication and customer service support This role is essential for ensuring smooth and efficient communication within the organization and with external clients Key Responsibilities Answer incoming calls promptly and courteously Direct calls to the appropriate person or department based on the caller s needs Provide basic information and assistance to callers when possible Maintain a log of calls and messages accurately Transfer calls using switchboard or telephone systems Manage multiple lines and prioritize calls as necessary Ensure timely response to messages and followup requests Handle customer inquiries and route them appropriately Maintain confidentiality and professionalism during all communications Assist in other clerical duties as required Qualifications High school diploma or equivalent Proven experience as a telephone operator or in a customer service role is a plus Excellent verbal communication and listening skills Proficient in using telephone systems and office equipment Ability to multitask and handle calls efficiently Friendly professional and patient demeanor Basic computer skills for logging calls and messages