Waitress

Job Description

Job Purpose:
As a Waitress, you will be responsible for providing warm, professional, and efficient service to guests while ensuring an excellent dining experience in line with Accor’s service standards.

Key Responsibilities:

• Welcome and greet guests in a friendly and professional manner.
• Present menus, take food and beverage orders, and provide recommendations when required.
• Serve food and beverages promptly and professionally.
• Ensure accurate order taking and communicate effectively with the kitchen and bar teams.
• Maintain cleanliness and proper presentation of tables, restaurant areas, and service stations.
• Check guest satisfaction throughout the dining experience and respond to requests promptly.
• Handle guest feedback and complaints professionally and escalate when necessary.
• Process bills and payments accurately.
• Follow all hotel standards, food safety, hygiene, and health & safety procedures.
• Work closely with colleagues to ensure smooth and efficient restaurant operations.
• Promote a positive guest experience and represent the hotel professionally at all times.

Qualifications

• Previous experience in a hotel, restaurant, or hospitality environment is preferred.
• Good communication and interpersonal skills.
• Guest-focused with a positive and friendly attitude.
• Well-presented and professional.
• Ability to work effectively in a fast-paced, multicultural environment.
• Flexible to work shifts, weekends, and public holidays.
• Good command of English; additional languages are an advantage

Additional Information

• Strong interpersonal and problem solving abilities
• Fluency in English , additional languages are a plus