Senior Account Manager

Job Description

DUTIES & RESPONSIBILITIES

Job Responsibilities :

Strategic Account Management & Business Development

• Build and maintain long-term relationships with key clients across Abu Dhabi , acting as a trusted advisor and business partner.
• Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors.
• Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS’s solution portfolio.

Sales Planning and Forecasting

Solution Selling & Bid Management

Customer Satisfaction & Retention

Internal Collaboration and Reporting

Qualifications

Education :

Minimum :  Bachelor’s degree in Business Administration, Marketing, or a related field

Desired :  Master’s degree (MBA or a related field)

Experience :

Minimum :  5+ years in account management, client relations, or sales

Desired :  7+ years with a proven track record in managing key accounts or enterprise clients

Skills & Abilities :

Strong communication and client relationship management skills

Solid understanding of IT services, solutions, and outsourcing models

Strategic account planning and business development expertise

Experience working with SLAs, contracts, and service delivery frameworks

Proficiency in CRM tools such as Salesforce, HubSpot, or Microsoft Dynamics

Ability to manage cross-functional teams and remote stakeholders

Strong negotiation, presentation, and reporting skills

Experience managing global accounts or offshore delivery models

Familiarity with RFP / RFI processes and enterprise procurement systems

Additional Information

Compliance with policies and procedures based on the ISO standards adopted by CNS.