Front Office Ambassador Front Office AFR

This function is to ensure exceptional Guest Experience in a highly empowered environment Represent our brand throughout the Guest journey to deliver a flawless stay experience Ensure that each guest becomes a happy fan of our Rooms and other facilities by delighting them from Check in until Check out What You Will Need To Succeed Genuine service personality with high EQ Minimum 4 years experience in Hospitality industry Minimum 2 years experience in a Supervisory role similar experience in a 5 star hospitality industry Minimum of a high school diploma is required College degree in Hotel Management or a related field is preferred A minimum of 1 3 year experience in a similar position in a 5star hospitality company Conduct all operational tasks in Front Office while living up to service standards and procedures Go the extra s mile where you can Prevent complaints and ensure adequate service recovery where needed Proactively communicate with fellow Ambassadors always with the Guests interests at heart Put Customer First Drive for Results Learning Resilience Adaptability At Emaar our DNA lays the foundation for everything we do It forms the base of how we serve our customers how we speak with one another and the way we move forward in every decision we make In short it is the essence of who we are and how we communicate Customer Focus Customers are our number one priority We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products services and experiences Ownership Mindset No detail is too small no challenge is too big and no ambition is too great We drive efficiency and effectiveness into every corner of our business so we are fit for the future and to compete Fast Paced Speed is everything in business We evolve and adapt quickly and have the willpower skills knowledge and passion needed to deliver extraordinary speed for our customers Talent and Tenacity Our people are heroes superhumans and warriors We are a team of great pooled talent that dream big and act quickly with high energy and positivity Adaptability We keep up with the times disrupting and challenging the status quo We challenge conventional wisdom and ourselves we expect the unexpected and we develop products and services that reflect the future