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MERCURE
Guest Service AgentMERCURE • Abu Dhabi, Abu Dhabi, United Arab Emirates
Guest Service Agent

Guest Service Agent

MERCURE • Abu Dhabi, Abu Dhabi, United Arab Emirates
الوصف الوظيفي

Job Description

  • Welcome and check-in guests, ensuring a smooth and personalized arrival experience
  • Handle guest inquiries and requests promptly and efficiently
  • Process check-outs and manage billing accurately
  • Provide information about hotel amenities, local attractions, and services
  • Interact with different departments on a daily basis to ensure that our guests have a seamless experience
  • Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
  • Maintain a clean and organized front desk area
  • Ensure compliance with hotel policies and safety procedures
  • Participate in training sessions and team meetings to enhance service quality.


Qualifications

  • Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.
  • Strong customer service orientation with a passion for creating memorable guest experiences
  • A friendly personality paired with professionalism and a high standard of personal presentation
  • Detail-oriented with the ability to multitask in a fast-paced environment
  • Collaborative team player with a positive attitude
  • Creative problem-solving skills to address guest concerns effectively
  • Proficiency in hotel management software, preferably Opera or similar POS systems
  • Basic computer skills and ability to learn new technologies quickly
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Knowledge of Brisbane City and surrounding areas to provide local recommendations
  • High school diploma or equivalent; hospitality-related degree is a plus
  • Open manual driver’s license
  • Previous experience in hospitality or customer service is preferred



Additional Information

Guest Service Agent for Mercure Abu Dhabi Downtown

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