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Senior Executive CRM

Senior Executive CRM

SundusAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
2 منذ أيام
الوصف الوظيفي

Overview

Job Title : Senior Executive – CRM

Location : Abu Dhabi, United Arab Emirates

Experience : 3-5 years

Education : Bachelor’s Degree (preferred)

Industry : Customer Service / Government Relations

Language : Bilingual (Arabic & English) – Fluency required

Job Summary

The Senior Executive – CRM will play a key role in supporting the Customer Service department by progressing cases on various Abu Dhabi government systems. The role requires a bilingual professional, preferably male, with hands-on experience in handling government-related submissions and ensuring smooth coordination with authorities and clients.

Key Responsibilities

  • Manage submissions and progress cases on government systems.
  • Handle transactions such as resale cases, title deed issuance, and customer cases.
  • Visit and liaise with government entities to follow up on cases and resolve customer requirements.
  • Accompany clients to government offices when necessary to ensure smooth service delivery.
  • Provide support to customers with professionalism and efficiency.
  • Receive training to handle general customer service tasks.
  • Assist the wider team with daily service and operational activities during periods of low government-related workload.

Qualifications

  • Experience : 3-5 years
  • Education : Bachelor’s Degree (preferred)
  • Industry : Customer Service / Government Relations
  • Language : Bilingual (Arabic & English) – Fluency required
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