Identify and assess customers needs to achieve satisfaction Cater to client queries by providing accurate data using appropriate communication channels Adhere to strict deadlines for solving projectrelated issues and provide appropriate suggestions for achieving the desired results Keep records of customer interactions process customer accounts and file documents Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Collaborate with the technical team to solve ongoing issues with a product or service
Customer Service Agent • Dubai, United Arab Emirates