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Quality Assurance Analyst

Quality Assurance Analyst

Odoo, , United Arab Emirates, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

Quality Assurance Analyst

At Faham Group, we're seeking an experienced Quality Assurance Analyst to join our team. This dual-focused role will be responsible for developing and delivering high-quality training programs while also conducting thorough operational auditing to ensure continuous improvement across our organization.

Key Responsibilities

Needs Assessment & Strategic Planning

Conduct comprehensive assessments to identify training gaps across departments

Partner with managers to pinpoint critical skill deficiencies and competency development needs

Align training initiatives with organizational objectives and growth strategies

Program Development & Content Creation

Design and develop engaging training materials specifically for White Collar staff

Tailor content to address the unique requirements of various roles and organizational levels

Maintain up-to-date training resources that reflect company standards and best practices

Training Delivery & Facilitation

Facilitate dynamic training sessions using diverse instructional methods including presentations, simulations, and interactive activities

Lead both in-person and virtual training effectively to accommodate different learning environments

Create positive learning experiences that maximize participation and knowledge retention

Product Knowledge Training

Design and implement comprehensive product knowledge training for newly hired white collar employees

Ensure staff understand product features, benefits, and applications

Evaluation & Continuous Improvement

Implement measurement systems to assess training effectiveness through various metrics

Collect and analyze participant feedback to refine content and delivery approaches

Maintain detailed documentation of all training activities and outcomes

Auditing & Quality Assurance

Field Audits & Compliance Verification

Conduct regular site visits to evaluate adherence to safety standards, quality protocols, and operational procedures

Identify and document deviations from established processes and standards

Perform customer verification calls to gather comprehensive feedback on all service touchpoints

Review customer service call recordings to identify service enhancement opportunities

Discrepancy Management

Thoroughly investigate reported issues and meticulously document findings in the violation / discrepancy tracking system

Apply root cause analysis techniques to identify underlying issues

Process Improvement

Provide leadership with actionable recommendations based on audit findings

Collaborate across departments to implement improvement initiatives

Utilize audit insights to enhance training materials and methodologies

Reporting & Analytics

Performance Reporting

Generate comprehensive training effectiveness reports and ROI analyses

Prepare detailed monthly audit reports highlighting key findings and improvement areas

Compile and present violation / discrepancy tracker data with actionable insights

Develop visual dashboards to track key performance indicators

Qualifications & Experience

Minimum 3 years of experience in training, development, and auditing roles

Strong knowledge of coaching models, facilitation techniques, and leadership development

Understanding of process improvement methodologies (Six Sigma, Lean, etc.)

Professional certification in L&D or Auditing (CPTD, SHRM-CP, CIA, Six Sigma)

Familiarity with operational environments similar to ours

Proficiency in creating engaging training programs and materials

Advanced skills in MS Office suite and training technology platforms

Demonstrated experience delivering face-to-face and virtual sessions to diverse audiences

Expertise in documenting workflows, SOPs, and identifying inefficiencies

Experience conducting internal audits, compliance checks, and risk assessments

Skilled in root cause analysis techniques (5 Whys, Fishbone Diagrams, etc.)

Strong analytical abilities and technical report-writing skills

Excellent communication skills with the ability to engage cross-functional teams

Meticulous attention to detail and high standards for documentation accuracy

Proactive approach to identifying process and performance improvement opportunities

Demonstrated ability to manage multiple priorities and meet deadlines

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Quality Assurance Analyst • , , United Arab Emirates, United Arab Emirates