Chief Concierge

We are seeking an accomplished, highly connected, and service-driven Chief Concierge to lead the Concierge department at a prestigious 5-star luxury hotel in Dubai.

This role is designed for a senior hospitality professional with extensive Dubai luxury market experience, exceptional leadership skills, and a deep understanding of VIP and high-end guest expectations.

As the face of personalized guest services, the Chief Concierge will oversee all concierge operations, curate bespoke experiences, manage distinguished guest requests, and maintain strong relationships with luxury partners across Dubai. You will set the benchmark for service excellence while mentoring and developing a world-class concierge team.

Key Responsibilities

• Lead, train, and manage the Concierge team, ensuring 5-star luxury service standards are consistently met
• Act as the primary point of contact for VIPs, repeat guests, celebrities, and high-profile clientele
• Curate exclusive, tailor-made guest experiences (dining, entertainment, luxury transport, private events, lifestyle services)
• Maintain an extensive, up-to-date network of Dubai luxury partners, vendors, and service providers
• Handle complex guest requests with discretion, efficiency, and creativity
• Oversee daily concierge operations, scheduling, and service flow
• Anticipate guest needs through pre-arrival planning and guest profile analysis
• Resolve guest feedback or complaints with elegance, diplomacy, and swift solutions
• Ensure immaculate presentation of the Concierge desk and team at all times
• Collaborate closely with Front Office, Guest Relations, F&B, and Hotel Management
• Uphold brand standards, grooming guidelines, and service etiquette consistently
• Ensure compliance with hotel policies, safety, and data privacy standards

Candidate Profile

• Minimum 3 years of luxury hotel concierge experience in Dubai
• Previous experience as Chief Concierge or Senior Concierge in a 5-star luxury hotel
• Strong knowledge of Dubais luxury lifestyle, dining, entertainment, and cultural landscape
• Recognized concierge certifications
• Exceptional leadership, communication, and guest-relation skills
• Fluent in English; additional languages are a strong advantage
• Highly polished, professional appearance and demeanor
• Proven ability to manage VIP expectations with discretion and confidence
• Flexible availability, including evenings, weekends, and public holidays

Salary & Benefits

• Competitive tax-free salary (based on experience)
• Monthly service charge
• Company-provided accommodation
• Meals and transportation provided
• Medical / health insurance
• Onboarding flight ticket
• Annual return air ticket