Resorts General Manager

Privately owned (UHNW) newly establishing hospitality brand UTOPIA is seeking a highly skilled and motivated Hospitality General Manager.

This role requires a professional with extensive hospitality product creation and operational experience, capable of assessing and influencing design from an operational perspective and building the luxurious product from scratch, including the service, brand identity and implementation of best practices.

The ideal candidate will have a background as a Head of Product in hospitality, Hotel General Manager, Pre‑Opening Manager or a similar role, that has already built a strong product with the highest standards of luxury and efficiency.

Responsibilities

• Product Development : Determine service levels based on UTOPIA's vision. Define the property concept and brand identity, identify the targeted guest profile and develop leisure and activity concepts, create food and beverage strategies, outline the operational model, establish staffing strategies and ensure property security and guest confidentiality, incorporate sustainability and environmental requirements.
• Review Building Plans : Contribute to creating the highest level of guest experience and operational efficiency. Provide comments on the full set of plans (including mark‑up), review construction plans, assess proposed facilities, and evaluate layouts for guest rooms, suites, and public areas, examine materials, finishes, and furniture selections.
• Manage Hotel Operations : Plan and execute hotel operational processes : SOP for staff, recruitment, supplier management, maintenance and servicing; manage CJM and overall guests treatment from the first contact of the marketing department to the creation of a regular core customer base, other best practices. Establish regular processes to control and improve the functioning of hotels / villas.

Qualifications

Must Have

Nice to Have

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