Head of Restaurant Excellence & Standards

Overview

Role Joud Coffee is hiring a Head of Restaurant Excellence & Standards to build and deploy a complete operating system across our outlets. This role owns the end-to-end loop: Standards → Training → Daily Execution → QC/Audits → Coaching → Continuous Improvement. This is a delivery role. You will build what does not exist, implement it fast, and enforce it with managers on the floor.

Scope

• Multi-site café operations (17 outlets)
• Heavy field presence (outlets and production where relevant)
• Direct accountability for standardization, discipline, and consistency

Key Responsibilities

1. Standards & SOP System
   • Build a complete SOP framework: templates, format, naming, versioning, approvals, review cycles.
   • Create operationally realistic SOPs and “build cards” for applicable routines.
   • Ensure standards are short, visual, executable, and consistently used.
2. Execution System (Checklists & Routines)
   • Implement non-negotiable daily/weekly routines across outlets
   • Make compliance visible; drive follow-through and accountability.
3. Training & Certification
   • Build role-based pathways and certification for all team members.
   • Implement assessments and on-floor validation (competence, not attendance).
   • Establish retraining and recertification rules for critical standards.
4. QC, Audits & Corrective Actions
   • Design and run an audit program: daily manager checks, weekly audits, monthly deep audits.
   • Implement corrective action management: assign, track, verify closure, eliminate repeat failures.
   • Define critical control points (quality/safety/compliance) and enforce consistently.
5. Program Delivery & Governance
   • Pilot in 2–3 outlets, then rollout in waves across all outlets.
   • Establish governance: content ownership, update approvals, scheduled reviews, change logs.
   • Run a weekly cadence: scorecards, root-cause actions, and clear escalation.

KPIs (measured weekly)

• On-time checklist completion % by outlet
• Training completion + pass rate by role
• Audit score improvement and reduction in repeat non-compliance
• Time-to-competency for new hires
• Reduction in customer complaints / product inconsistency incidents

Candidate Profile

• Must-have
• Multi-site F&B experience ( café chains / hospitality groups).
• Proven delivery of SOPs, checklists, audits, and training across multiple locations.
• Hands-on experience implementing and scaling a frontline learning + communications + execution system (e.g., platforms used for digital SOPs, training pathways, assessments, checklists, audits, and outlet-level reporting).
• Field leadership: can coach, challenge, and enforce standards with outlet managers.
• Strong execution discipline: ships weekly deliverables, closes gaps, follows through.
• Nice-to-have
• QA/food safety audit experience and strong hygiene control mindset.
• Experience leading rollout programs (pilot → wave deployment).
• Experience operating in GCC/UAE frontline environments.

Working Style

• Field-first. You spend time where the work happens.
• You simplify. You standardize. You enforce.
• You deliver measurable improvement quickly.

How to Apply

Submit your CV and answer:

• What multi-site F&B group did you build standards for, and how many locations?
• What operating systems did you implement (SOPs/checklists/audits/training), and what measurable results did you achieve?
• Which frontline platform/system did you implement to manage SOPs/training/checklists, and what adoption/compliance results did you drive?
• What would you deliver in your first 30 days in this role?

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