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Joud Coffee
Head of Restaurant Excellence & StandardsJoud Coffee • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Head of Restaurant Excellence & Standards

Head of Restaurant Excellence & Standards

Joud Coffee • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

Overview

Role Joud Coffee is hiring a Head of Restaurant Excellence & Standards to build and deploy a complete operating system across our outlets. This role owns the end-to-end loop: Standards → Training → Daily Execution → QC/Audits → Coaching → Continuous Improvement. This is a delivery role. You will build what does not exist, implement it fast, and enforce it with managers on the floor.

Scope

  • Multi-site café operations (17 outlets)
  • Heavy field presence (outlets and production where relevant)
  • Direct accountability for standardization, discipline, and consistency

Key Responsibilities

  1. Standards & SOP System
    • Build a complete SOP framework: templates, format, naming, versioning, approvals, review cycles.
    • Create operationally realistic SOPs and “build cards” for applicable routines.
    • Ensure standards are short, visual, executable, and consistently used.
  2. Execution System (Checklists & Routines)
    • Implement non-negotiable daily/weekly routines across outlets
    • Make compliance visible; drive follow-through and accountability.
  3. Training & Certification
    • Build role-based pathways and certification for all team members.
    • Implement assessments and on-floor validation (competence, not attendance).
    • Establish retraining and recertification rules for critical standards.
  4. QC, Audits & Corrective Actions
    • Design and run an audit program: daily manager checks, weekly audits, monthly deep audits.
    • Implement corrective action management: assign, track, verify closure, eliminate repeat failures.
    • Define critical control points (quality/safety/compliance) and enforce consistently.
  5. Program Delivery & Governance
    • Pilot in 2–3 outlets, then rollout in waves across all outlets.
    • Establish governance: content ownership, update approvals, scheduled reviews, change logs.
    • Run a weekly cadence: scorecards, root-cause actions, and clear escalation.

KPIs (measured weekly)

  • On-time checklist completion % by outlet
  • Training completion + pass rate by role
  • Audit score improvement and reduction in repeat non-compliance
  • Time-to-competency for new hires
  • Reduction in customer complaints / product inconsistency incidents

Candidate Profile

  • Must-have
    • Multi-site F&B experience ( café chains / hospitality groups).
    • Proven delivery of SOPs, checklists, audits, and training across multiple locations.
    • Hands-on experience implementing and scaling a frontline learning + communications + execution system (e.g., platforms used for digital SOPs, training pathways, assessments, checklists, audits, and outlet-level reporting).
    • Field leadership: can coach, challenge, and enforce standards with outlet managers.
    • Strong execution discipline: ships weekly deliverables, closes gaps, follows through.
  • Nice-to-have
    • QA/food safety audit experience and strong hygiene control mindset.
    • Experience leading rollout programs (pilot → wave deployment).
    • Experience operating in GCC/UAE frontline environments.

Working Style

  • Field-first. You spend time where the work happens.
  • You simplify. You standardize. You enforce.
  • You deliver measurable improvement quickly.

How to Apply

Submit your CV and answer:

  • What multi-site F&B group did you build standards for, and how many locations?
  • What operating systems did you implement (SOPs/checklists/audits/training), and what measurable results did you achieve?
  • Which frontline platform/system did you implement to manage SOPs/training/checklists, and what adoption/compliance results did you drive?
  • What would you deliver in your first 30 days in this role?

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Head of Restaurant Excellence & Standards • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

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