Sales Manager, Middle East

MISSION The mission of this position is primarily to represent the interests of the Company with a special focus on the Middle East region, by further increasing the volume of precious metals sales and our existing customer base, and by developing new opportunities in the area. The jobholder will be a member of the sales team and will be working closely with logistics and operations to ensure ongoing optimal collaboration between cross-functional teams and the organization’s goals and results. This position can be based in Dubai or Riyadh. MAIN ACTIVITIES AND RESPONSIBILITIES Customer relationships Maintain and expand the customer base through the introduction of innovative products backed by the provision of superior services Ensure that agreed customer service levels are achieved Maintain regular contact with valued customers to strengthen relationships through personalized interaction, and at the same time market the Group’s products and services Assist the trading team with their activities (Physical and financial trading, customer service, projects, etc) Work in close collaboration with the Customer Support Team Business development Through an excellent knowledge of the precious metals market and the customer needs in the Middle East, provide the Sales team with input to attract new customers Keep abreast of market changes and trends to identify new opportunities and monitor risks Support the marketing team in developing and implementing strategies to market the Group's products in the area Compliance and risk management Comply with all applicable legal, regulatory and internal compliance requirements Additional duties Effectively promote synergies and ensure coordination and collaboration with other areas of the Group Make suggestions for improvement; bring innovative ideas and thinking Carry out work in a gender and diversity-sensitive manner Accomplish other duties as assigned REQUIRED EDUCATION AND EXPERIENCE Bachelor's or Master's degree in Economics, finance, or other relevant fields. 7-10 years of work experience, preferably in a client-facing role in financial institutions Knowledge of the domain of the precious metal is an asset Experience in working with the Middle East, preferably in a sales role Experience in or good understanding of commodity trading QUALIFICATIONS AND SKILLS Superior people relationship skills Excellent awareness of risk management and compliance concepts and practices Ability to work autonomously Agile and flexible mindset, reactive to requests Excellent organizational skills and attention to detail Ability to interact with colleagues of diverse cultures and respect for diversity Good IT skills; proficiency in the Windows environment is expected Proficiency in spoken and written Arabic and English is required