Head of Operations & Sales

We are seeking a Head of Operations & Sales for our water business in the UAE (or GCC depending on business scope). This role offers a salary package of AED 12,000 – 15,000 plus performance‑linked incentives. This is a hands‑on position requiring a leader who understands the complexities of last‑mile delivery fleet optimization and high‑frequency sales. You will take full ownership of operations ensuring end‑to‑end operational excellence, P&L management and driving aggressive revenue growth.

Key Responsibilities

• Operations Leadership: Manage daily delivery operations, route planning and fleet utilisation to minimise costs. Oversee drivers, helpers and vehicle maintenance while ensuring compliance with hygiene and regulatory standards.
• Sales & Revenue Growth: Drive B2B, B2C and bulk sales performance. Build and manage field sales and telesales teams to execute subscription plans and corporate deals.
• P&L Ownership: Control operational costs and optimise margins. Forecast demand to align production with delivery capacity.
• Customer Retention: Reduce churn through effective delivery schedules and proactive service recovery. Monitor repeat order rates and subscription renewals.
• Process Improvement: Implement systems for route optimisation, order management and subscription tracking to automate processes.

Mandatory requirements

• Minimum 10 years of experience in the UAE water industry (bottled/bulk/5‑gallon).
• Proven track record in both Operations and Sales.
• Strong experience managing a blue‑collar workforce and fleet operations.
• Deep understanding of subscription‑based delivery models.
• Valid UAE Driving License.

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