IT Support Engineer

Provide technical support to enterprise users resolving hardware software OS and network issues within defined SLAs Manage Active Directory including user accounts access control and policy enforcement Administer Microsoft services Exchange SharePoint Teams OneDrive Intune Azure AD Monitor and maintain IT infrastructure including networks servers and cloud environments ensuring high availability Support deployment and management of Office and cloudbased solutions Perform system monitoring patching and incident resolution Configure and support printers scanners and enduser devices Coordinate with thirdparty vendors for issue escalation and resolution Maintain documentation asset inventory and support logs Participate in oncall support for critical systems