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Ghobash Group
Assistant Operations ManagerGhobash Group • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
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Assistant Operations Manager

Assistant Operations Manager

Ghobash Group • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

The Head of Operations is responsible for the day-to-day management, strategic planning, and service excellence. This includes leading clinical and administrative teams, ensuring regulatory compliance, optimizing resource use, and driving innovations in care delivery. The ideal candidate brings a clinical background and a strong track record in healthcare operations.

Responsibilities

  • Contribute to short and long-term organizational planning and strategy as a member of the management team
  • Risk management and implementation of Quality Management Program
  • Liaise with corporate managers to address legal, contractual, and purchasing issues and requirements
  • Demonstrates appropriate delegation and coordination of tasks and duties in the operations of the clinic using appropriate organizational/priority setting skills
  • Establishes a system of communication to coordinate activities/functions
  • Track performance of clinical and non-clinical employees
  • Develops the leadership skills of staff through delegation of responsibility
  • Empowers staff to achieve their best professionally and guides them through creative problem solving
  • Assisting in preparation of monthly MIS reports
  • Manage all functions within the facility
  • Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions
  • Drive initiatives in the management team and organization that contribute to long-term operational excellence
  • Providing consulting services on matters related to business development, insurance questions, and business structure and growth
  • Ensuring that the work of the department is effectively coordinated with other departments/sections in a timely manner and is aligned to the overall facility goals
  • Engages in health promotion activities in the healthcare organization and community
  • Provides a suitable environment that supports patient and family learning
  • Facilitates and promotes education and effective communication between the patient, family, interdepartmental and the interdisciplinary healthcare team as required
  • Support quality education, orientation program, and participates in career development
  • Responsible for compliance with Department of Health (DOH) and Insurance regulations

Accountabilities

  • Deliver on operational budget and cost-saving targets
  • Maximize resource utilization and scheduling efficiency
  • Increase revenue through reduction in cancellations and improved patient throughput
  • Manage vendor and service contracts
  • Support timely and accurate financial reporting
  • Achieve 100% regulatory and accreditation compliance
  • Maintain >90% patient satisfaction
  • Ensure operational readiness for audits and inspections
  • Improve staff retention and engagement
  • Standardize processes through SOP implementation across all departments

Qualifications

  • Bachelors degree in Business Administration, Healthcare Administration, Public Relations, or relevant field

Additional Information

Experience:

  • 5 to 10 years of management experience with a healthcare facility and proven experience in operations management

Skills & Abilities

  • Strong leadership and team management skills
  • Excellent organizational and multitasking abilities
  • Effective communication and interpersonal skills
  • Risk management and problem-solving capabilities
  • Knowledge of insurance processes and claim management
  • Ability to work cross-functionally across clinical and administrative teams
  • Strategic planning and business development mindset
  • Strong understanding of healthcare operations and compliance (especially DOH regulations)
  • Financial planning and budgeting skills
  • Proficiency in performance tracking and quality improvement

Remote Work: No

Employment Type: Full-time

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