Service Technician

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.

ACCOUNTABILITIES

• Adhere to all Zahrawi Policies & Procedures as applicable.

Preventive Maintenance

• Develop and implement a regular and timely preventive maintenance plan in accordance with Health Authority and Quality Control policies and regulations.
• Ensure that all machines undergo scheduled preventive maintenance in compliance with established guidelines.
• Installation of all the products trained on.
• Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
• Ensure that the machines are installed properly to avoid any issues with the customer.

Machine Breakdowns

• Regular and timely corrective actions for breakdown calls
• Arrange deliveries of spare parts received in stimulating time.

Promote and sell service contracts for various products managed.

Foster strong customer relationships.

Meet the annual revenue target.

Trainings

• Attend the training when scheduled / required.

Application

Provide support to Lab Technicians with any application-related tasks as required.

Administrative

• Timely filling of the weekly report
• To support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations
• To update the database of instruments with the service coordinator
• Coordinate with Sales team regarding the technical information and pre installation site visit.
• Any appropriate sales lead / info to be shared with Sales team.

Reports

• Weekly Reporting to Line Manager.

REQUIREMENTS

• Education: Diploma/Bachelors in Biomedical Engineering (or relevant)
• Experience: 1+ years experience related to biomedical field. Laser medical equipment experience.
• Job Specific Skills: Effective Communication skills & Good English - Time management skills - Problem Solving Skills - Excellent computer skills in Ms. Office – Ability to work under pressure - Customer Centric personality.
• Additional Details: Candidate should be based in (UAE) and have a valid driving license.

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