Senior Systems Engineer

We are seeking a highly skilled Senior Systems Engineer to join our Implementation Team. The successful candidate will be responsible for delivering high-quality system implementations, providing SLA-driven support, and troubleshooting complex customer environments. This role requires strong technical expertise, excellent communication skills, and a proactive, customer-focused approach.

Key Responsibilities

Deliver end-to-end client implementations while ensuring a professional and positive customer experience.

Review and validate documentation, workflows, and implementation plans with customers and vendors.

Coordinate, execute, and track progress of new implementation projects.

Install, configure, and optimize software and systems based on project and customer requirements.

Troubleshoot and resolve technical issues during and after implementation.

Maintain detailed technical documentation and provide regular updates to internal teams and stakeholders.

Proactively engage with customers throughout the implementation lifecycle to assess and ensure client satisfaction.

Participate in continuous learning through training programs, workshops, and self-development initiatives.

Maintain and renew relevant technical certifications (e.g., Microsoft, VMware).

Technical Skills & Experience

Minimum 5 years of hands-on experience in system implementation and troubleshooting across enterprise environments.

Strong expertise in the following technologies:

• VMware: vSphere ESXi, vCenter, Aria Suite Components, NSX
• Microsoft Infrastructure: Windows Server, Active Directory, DNS, DFS, Hyper‑V
• Enterprise Backup Solutions: Dell PowerProtect, Avamar, Veeam, or equivalent solutions
• Hyper‑Converged Infrastructure: Dell VxRail
• Server and Storage Infrastructure

Key Performance Indicators (KPIs)

Timely and successful delivery of implementation projects.

Accuracy and quality of technical documentation and stakeholder communication.

Client satisfaction during and post-implementation.

Responsiveness and resolution time for support and troubleshooting activities.

Active participation in continuous learning and certification programs.

Qualifications & Other Requirements

Bachelors degree in Computer Science, Information Technology, or a related field.

Excellent verbal and written communication skills in English.

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