Waiter

Overview

The Waiter is responsible for delivering attentive, professional, and efficient table service to ensure a consistently high-quality guest experience. As a core front-of-house role, the Waiter represents the brand on the floor and supports smooth service flow through strong product knowledge, accuracy, and teamwork.

Responsibilities

• Service Delivery
  • Welcome guests and provide attentive table service throughout the dining experience
  • Take accurate food and beverage orders and enter them correctly into the POS
  • Serve food and beverages promptly, ensuring correct presentation and timing
• Guest Engagement
  • Guide guests through menus and provide recommendations
  • Monitor guest satisfaction and respond to requests efficiently
  • Support upselling in line with service standards
• Section & Team Support
  • Maintain cleanliness and organisation of assigned tables and service areas
  • Coordinate with runners, kitchen, and bar teams to ensure smooth service
  • Support colleagues to maintain service pace during busy periods
• Standards & Compliance
  • Follow hygiene, safety, and service SOPs at all times
  • Maintain professional grooming and brand representation
  • Support opening, closing, and side duties as required
• KPIs & Success Metrics
  • Guest satisfaction and service accuracy
  • Speed and efficiency of service
  • Table and section management
  • Compliance with service standards

Qualifications

• 1-3 years’ experience in a waiter or service role
• Strong communication and customer service skills
• Ability to work efficiently in a fast-paced environment
• Positive attitude and strong teamwork skills

Additional Details

• Location: UAE
• Reports to: Head Waiter / Section Head / Restaurant Manager (AGM)
• Department: Front of House
• Employment Type: Full-time

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