Client Services Executive

Dubai, United Arab Emirates | Posted on 02/26/2026

Client Services Executive is a professional who is responsible for providing outstanding client service by leading and motivating their team and developing loyalty programs to increase client satisfaction.

Key Responsibilities/Duties

• Build and maintain relationships with clients.
• Ensure clients are satisfied with their products and services.
• Alert the teams about opportunities for further sales within new/existing clients.
• Let clients know about other products (main and ancillary) and promotions the company offers.
• Provide accurate information to the client.
• Attend meetings with clients to build relationships.
• Achieve client relationship targets and KPI’s as set by the Client Service Manager
• Escalate and resolve areas of concern as raised by clients.
• Carry out client satisfaction surveys and reviews.
• Updating Zoho CRM and ensure other internal departments are aware of changes within clients.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Assisting clients with License, Visa and any ancillary services during business setup journey of the client.
• Arranging Transports and Courier for clients.
• Following up for payments.
• Assisting clients in License Renewal, License Amendment, License Upgrade and License Cancellation.
• Being up to date with any rule changes in UAE.
• Daily reporting to manager. Perform other responsibilities and tasks as directed by the manager in order to meet department/division objectives.

Requirements

• Has an extensive UAE company incorporation / business setup expertise.
• Well-experienced and has solid understanding of onshore and offshore company formation.
• Has outstanding networking and business development skills.
• Must be passionate go-getter, capable of managing clients with limited supervision.
• Good presentation skills and positive attitude.
• Excellent oral and written communication skills in English, other language is a plus.
• Business degree or related qualification.
• Ability to meet deadlines.
• Calm, polite, and professional behavior.

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