Head - Digital Transformation 3816

Job Summary (Head - Digital Transformation)

Program Leadership & Delivery (30%)

• Lead end‑to‑end planning and execution of digital transformation programmes and workstreams.
• Translate organisational strategy into actionable digital roadmaps and delivery plans.
• Serve as the central point for programme accountability, aligning stakeholders and advancing digital maturity.
• Oversee transformation governance: reporting risk management, budget and vendor performance.
• Evaluate and collaborate with digital agencies, system integrators and vendors.
• Drive adoption via change management, internal alignment and upskilling.

Digital Strategy (20%)

• Develop and evolve digital strategy in line with new technologies and user needs.
• Identify and promote opportunities for digitisation, automation and data‑driven improvements.
• Partner with IT, data and operations to ensure secure, scalable digital delivery.

Stakeholder Engagement & Communication (30%)

• Build and maintain strong relationships with executives, delivery teams, end users and vendors.
• Facilitate workshops and forums to co‑design digital change.
• Deliver targeted communications to foster buy‑in and maintain momentum.
• Serve as a digital ambassador enhancing internal digital literacy.

Governance Metrics & Continuous Improvement (20%)

• Define KPIs and metrics to measure transformation impact and ROI.
• Ensure compliance with governance, data procurement and digital standards.
• Embed agile and continuous improvement practices in delivery teams.
• Capture lessons learned and refine transformation approaches.

Innovation and Capability Building (10%)

• Identify, evaluate and implement innovative digital solutions for operational agility and customer experience.
• Build internal digital capabilities via training, knowledge sharing and upskilling.
• Conduct technology and innovation scans for business case development and investment planning.

Qualifications & Experience

• Bachelors degree (specialisation in Customer Experience, Digital Technology, IT, Digital Media/Business Innovation).
• Relevant professional certifications (e.g. Agile/Scrum, PMP, PRINCE2, PROSCI, Lean Six Sigma).
• 15 years overall experience; 7‑10 years in digital transformation leadership.
• Experience in aviation or B2C sectors preferred.
• Expertise in DXP, headless CMS, microservices, omnichannel, CRM, web/app tech, eCommerce loyalty, Agile methodologies.

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