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UltaHost
Abuse and Compliance ManagerUltaHost • Dubai, Dubai, United Arab Emirates
Abuse and Compliance Manager

Abuse and Compliance Manager

UltaHost • Dubai, Dubai, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

UltaHost, a global hosting provider serving thousands of customers worldwide, is seeking an experienced Abuse & Compliance Manager to strengthen and lead our abuse handling and regulatory compliance operations.

This role is critical in safeguarding our infrastructure, ensuring legal adherence, and maintaining a secure and trustworthy hosting environment. You will manage abuse investigations, legal requests, and communication with both customers and official authorities.

Key Responsibilities

  • Review, investigate, and resolve all abuse reports including phishing, spam, malware, botnet activity, port scanning, DDoS attacks, and illegal content
  • Process and respond to DMCA takedown requests, copyright complaints, and inquiries from law enforcement in accordance with company policies and legal requirements
  • Handle requests, investigations, and inquiries issued by official authorities (such as regulatory bodies, courts, and law enforcement agencies) and ensure timely, accurate, and complete responses
  • Collaborate with system administrators and security teams to mitigate abusive activity and secure compromised services
  • Analyze recurring or critical abuse patterns, document findings, and escalate them to management when necessary
  • Communicate clearly, professionally, and objectively with customers regarding abuse investigations and required actions
  • Continuously monitor IP reputation and blacklist status, coordinating with internal teams to maintain clean and trusted network ranges
  • Ensure all actions, decisions, and communications are properly documented in compliance with legal, regulatory, and internal audit standards
  • Contribute to the development and improvement of abuse-handling workflows, internal guidelines, and response templates
  • Provide support during internal and external audits, regulatory assessments, and compliance reviews

Requirements

  • 4+ years of experience in abuse handling, hosting support, cybersecurity operations, or a related field
  • Strong understanding of abuse types specific to hosting environments (VPS, Dedicated, Shared Hosting, etc.)
  • Expertise in identifying and analyzing phishing, spam, malware, botnet behavior, DDoS indicators, and scanning activity
  • Knowledge of DMCA regulations, data protection laws, and international compliance frameworks (GDPR, CCPA, etc.)
  • Proficiency in email header analysis, WHOIS lookups, IP log investigation, and abuse management tools
  • Excellent written English communication and documentation skills
  • Ability to work independently, stay objective during sensitive cases, and thrive under pressure

Nice to Have

  • Experience with abuse automation platforms (AbuseHQ, Abuse.io, WHMCS-based tools, etc.)
  • Basic Linux command-line and networking knowledge
  • Familiarity with ticketing systems and internal case management platforms
  • Background in security operations, Trust & Safety, or compliance/legal processes

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