Customer Service Representative

Respond to incoming calls and email inquiries about training courses certification programs and audit servicesProvide information on course schedules fees eligibility criteria and registration proceduresProcess course registrations issue invoices and follow up on payments as directedCoordinate with trainers and internal teams to confirm class availability and participant slotsMaintain accurate records of client interactions registrations and feedback in the company databaseAssist clients with certificate issuance and posttraining supportResolve routine inquiries and escalate complex issues to the appropriate department or managerSupport the preparation of training materials and participant lists as neededFollow up with prospective students and respond to requests in a timely manner