Supervisor of Operations Government Services Center

The Government Services Center in Dubai is seeking a Supervisor of Operations to lead and manage daily operational activities This role is essential for ensuring the efficient workflow within the center adhering to established systems and Dubai s regulatory standards while maintaining service quality and team discipline Key Responsibilities 1 Operational Oversight Supervise daily operational workflows within the center ensuring no delays or disruptions in processes Monitor requests issues inquiries and ensure their completion within the specified timeframe Distribute tasks among employees based on workload pressures 2 Team Management Monitor employee performance and ensure compliance with procedures and work practices Guide employees and resolve operational issues Train new employees and enhance team efficiency 3 Client Management Oversee the movement of clients and minimize waiting times Interact with clients professionally and resolve their issues effectively 4 Quality Control Review transactions and ensure accuracy before submission Prevent any errors or nonstandard practices in service delivery Ensure complete adherence to systems and governmental instructions 5 Reporting and Development Prepare regular performance reports and challenges Propose improvements to enhance operations and increase efficiency Skills Requirements Bachelor s degree in Law Business Administration or a related field Experience of 35 years in government service centers or legal entities within the UAE preferred from reputable centers Practical experience in supervising a work team not just executing transactions Essential Skills Leadership personality decisive and organized Ability to manage a team and handle work pressure Deep understanding of Dubai s regulatory procedures and electronic systems Excellent communication skills Arabic English Ability to make decisions and solve problems swiftly