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Call Center SupervisorA Group • Dubai, Dubai, United Arab Emirates
Call Center Supervisor

Call Center Supervisor

A Group • Dubai, Dubai, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

We are hiring an experienced Call Center Supervisor to oversee daily customer service operations. The role involves managing a team of agents, ensuring high-quality customer support, and maintaining service standards related to flight bookings, inquiries, and passenger assistance.

Key Responsibilities

  • Supervise and support call center agents in daily operations
  • Monitor call quality, performance, and customer satisfaction
  • Handle escalated customer issues and provide resolutions
  • Ensure accurate handling of flight bookings, cancellations, and inquiries
  • Train, coach, and motivate team members
  • Prepare performance reports and ensure KPI targets are met
  • Coordinate with operations and customer service teams

CANDIDATES CAN SEND THEIR CV TO EMAIL: psinfo1990@gmail.com

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Call Center Supervisor • Dubai, Dubai, United Arab Emirates

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