As the Branch Manager you will play an integral role in operations of our cafe chain Your responsibilities will include being part of the daily operations working directly with your Manager and along side your team members to ensure the cafe runs at the optimal efficiency You will be required to work closely with the bar front and back of house teams to ensure we provide exceptional service Your duties and responsibilities will include but are not limited to Operations Management Overseeing daily branch operations ensuring efficiency policy compliance problem solving and maintenance Financial Performance Responsible for achieving business goals maximizing profitability managing budgets and preparing financial reports Team Leadership Assist in interviewing training conducting performance reviews supervising and motivating staff to maintain high performance and morale Customer Experience Ensuring high levels of customer satisfaction by providing excellent service and resolving any issues efficiently professionally Business Growth Proposing Implementing strategies to acquire new customers and grow the branch s local presence Reporting Communication Providing updates and performance reports Inventory Stock Management Ensuring optimal stock levels maintaining accuracy auditing weekly inventory reports discrepancy resolution and wastage control Cash Handling Reconciliation Managing daily cash credit transactions and POS systems including reconciling registers preparing deposits and resolving cash discrepancies Menu Pricing Management Analyzing product mix and category sales to optimize the menu adjust pricing collaborating with the head chef and or head barista to create specialized menus for events and introduce items for seasonal menu updates Events Operations Supervising mobilization set up event staff during the event to ensure service standards are met Administrative Ensuring all cafe business and staff documentation licensing certifications and paperwork is valid and up to date Staff scheduling attendance Site Maintenance Ensuring equipment is working properly and arranging repairs where required scheduling internal and thirdpart deep cleaning scheduling all maintenance services including but not limited to HVAC servicing repairs coffee equipment servicing kitchen equipment servicing pest control grease trap cleaning Branch Audits Visiting and conducting scheduled onsite inspections and Audits for other branches around UAE
Cafe Branch Manager • Fujairah, UAE
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