Talent.com
Remote World
IT Support & Helpdesk SpecialistRemote World • UAE
IT Support & Helpdesk Specialist

IT Support & Helpdesk Specialist

Remote World • UAE
14 منذ أيام
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.

We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.

Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.

Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.



IT Support & Helpdesk Specialist | $2,500–$4,000 USD/month | Fully Remote

Location: Fully remote — you can be based anywhere in the world
Hours: Flexible – overlap with UK GMT or US EST required
Salary: $2,500–$4,000 USD/month
Contract: Full-time, permanent

About the company

Remote World is partnering with a US-based managed IT services company to hire for this role. They support a portfolio of SME clients with remote helpdesk, endpoint management, and infrastructure support.

The role

You'll provide first and second-line IT support to end users — resolving hardware, software, and connectivity issues, managing user accounts, and escalating complex problems clearly. You'll be the first port of call when something breaks.

What you'll do

  • Respond to support tickets via helpdesk platform within SLA targets
  • Diagnose and resolve hardware, software, and network issues remotely
  • Manage user accounts and permissions in Active Directory or Azure AD
  • Escalate issues to third-line support with clear documentation
  • Maintain the knowledge base with guides and FAQs

What you'll need

  • Solid grasp of Windows environments, networking fundamentals, and Active Directory
  • Patient and clear communicator with non-technical users
  • Organised ticket manager — nothing stays unresolved
  • Comfortable working remotely with distributed teams

Nice to have

  • CompTIA A+, Network+, or equivalent certification
  • Experience with an ITSM tool (ServiceNow, Jira Service Management, or similar)
  • Familiarity with Microsoft 365 admin or Azure AD

What you'll get

  • $2,500–$4,000 USD/month based on experience
  • Fully remote with flexible hours
  • Exposure to a wide range of SME IT environments
  • Paid leave
  • Path into senior support, infrastructure, or cloud engineer roles

Apply with your CV and a note on your most complex support ticket resolution.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.

إنشاء تنبيه وظيفي لهذا البحث

IT Support & Helpdesk Specialist • UAE

الوظائف المماثلة

IT-Business Analyst (Principal)

Marc Ellis, , united arab emirates, United Arab Emirates

Regulatory/Murex front office BA.Global Markets IT, Contract: 1 Year Extendable.The Regulatory/Murex Business Analyst is responsible for ensuring the implementation of key financial regulations inc... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Head of Integration Engineering

Sully.ai, , united arab emirates, United Arab Emirates

We’re Building the Most Impactful Healthcare Company on Earth.We believe that access to a great doctor is a basic human right.Delays, misdiagnoses, administrative chaos, and burnout plague the syst... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Temenos Technical Lead

Müller`s Solutions, , united arab emirates, United Arab Emirates

Müller's Solutions is seeking a knowledgeable and experienced Temenos Technical Lead to join our team.In this role, you will be responsible for overseeing the technical aspects of Temenos implement... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

IT Network Lead | CNS Middle East | United Arab Emirates

CNS Middle East, , united arab emirates, United Arab Emirates

Job Title: IT Network Lead | CNS Middle East | United Arab Emirates.Recruiting Company: CNS Middle East.Job Location: United Arab Emirates (Onsite).Application Method: Email CV to.Additional Inform... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

IT Enterprise Architect

Marc Ellis, , united arab emirates, United Arab Emirates

Job Description: Enterprise IT Architect.Reporting to: Chief Digital and Innovation Officer.The Enterprise IT Architect will play a pivotal leadership role in shaping, governing, and evolving the e... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Remote Technical Lead: P2P Desktop/Mobile Apps

Tether.io, , united arab emirates, United Arab Emirates

A leading fintech company is seeking a Technical Lead to head development of cross-platform applications.The role involves liaising with engineers, leading a development team, and managing projects... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

AVP, Enterprise Integration & API-First Leadership

Mashreq Bank, , united arab emirates, United Arab Emirates

A leading financial institution in the United Arab Emirates is seeking a Senior Integration Architect to define and implement a bank-wide integration strategy that embraces microservices and API-fi... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Remote-Friendly SASE Solution Architect

Check Point Software, , united arab emirates, United Arab Emirates

Check Point Software is looking for a Solution Architect for Secure Access Service Edge (SASE) in the United Arab Emirates.In this role, you will design and deliver customized cybersecurity solutio... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Strategic EA Tool Architect (iServer)

GSSTech Group, , united arab emirates, United Arab Emirates

A technology solutions company in the United Arab Emirates is seeking an EA Tool Specialist responsible for the design and optimization of the Orbus iServer platform.This role requires extensive ex... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Senior IT Network Lead: Secure, Scalable Enterprise Networking

CNS Middle East, , united arab emirates, United Arab Emirates

CNS Middle East is looking for an experienced IT Network Lead to design and optimize enterprise-grade network infrastructures in the United Arab Emirates.This full-time position involves leading ne... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Helpdesk IT Support Engineer – UAE, Microsoft 365

Marine Capabilities ( Marcap LLC), , united arab emirates, United Arab Emirates

A technology solutions provider in the United Arab Emirates is seeking an IT Support Specialist to enhance the efficiency of computer systems.You will be the first point of contact for users needin... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Azure-Driven IT Infrastructure Lead

Green Coast Enterprises LLC, , united arab emirates, United Arab Emirates

Green Coast Enterprises LLC in the United Arab Emirates is seeking an experienced IT Operations Manager to oversee daily IT operations across a hybrid technology environment.Key responsibilities in... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Remote Desktop & IT Support Specialist

Surbana Jurong, , united arab emirates, United Arab Emirates

Surbana Jurong is seeking a Technical Support professional in the UAE.This role involves providing hands-on and remote support to employees, resolving hardware, software, and network issues to ensu... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Enterprise Architecture (EA) Tool Specialist - Orbus iServer

GSSTech Group, , united arab emirates, United Arab Emirates

The EA Tool Specialist is responsible for the design, configuration, administration, and continuous optimization of the Orbus iServer platform.The goal is to ensure the tool provides enterprise-wid... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Temenos Technical Lead: Architecture & Delivery

Müller`s Solutions, , united arab emirates, United Arab Emirates

Müller`s Solutions in the United Arab Emirates is seeking a knowledgeable Temenos Technical Lead to oversee technical aspects of implementations.In this role, you'll collaborate with project manage... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

End User Services Manager — Elevate IT Support

Mashreq Bank, , united arab emirates, United Arab Emirates

A leading financial institution in the United Arab Emirates is looking for a Manager, End User Services to oversee IT desktop support services.The role includes managing a team of IT professionals ... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

IT Specialist – ERP Integration

Marc Ellis, , united arab emirates, United Arab Emirates

Department: Information Technology (IT).Develop strategic procedures and upgrades, improve network infrastructures, and manage systems configuration.Participate in or lead the planning, coordinatio... أظهر المزيد

 • عَرْضٌ مُرَوَّجٌ له

Strategic Enterprise IT Architect for Cloud and Innovation

Marc Ellis, , united arab emirates, United Arab Emirates

A leading technology firm in the United Arab Emirates is seeking an Enterprise IT Architect to drive the enterprise architecture strategy and govern IT landscape.Candidates should have over 12 year... أظهر المزيد