Sales Executive | Al-Futtaim Automotive - BYD | KSA

Job Requisition ID: 177936

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Position Summary

The Sales Executive is the front-line representative of the brand, responsible for achieving monthly vehicle sales targets while delivering a high-quality customer experience across the full sales journey.

The role combines structured lead management, strong customer engagement, and commercial awareness to drive unit sales, F&I penetration, and trade-in conversions. By maintaining disciplined pipeline management and delivering a consistent showroom experience, the Sales Executive directly contributes to revenue growth, customer satisfaction (NPS/CSV), and brand reputation.

The position requires a results-driven approach, strong product knowledge, and the ability to convert opportunities into successful sales while maintaining compliance with dealership and OEM standards.

Key Responsibilities

Sales Performance

• Achieve monthly unit sales targets across new and used vehicles in line with dealership and brand objectives

• Deliver targets on Finance & Insurance (F&I) products, extended warranties, accessories, and trade-in conversions

• Maintain strong pipeline coverage across all enquiry channels to support consistent sales performance

• Follow structured sales processes including needs analysis, product presentation, negotiation, and closing

Lead & Customer Management

• Manage walk-in, telephone, and digital enquiries within defined response time standards

• Capture accurate and complete customer information (Iqama / National ID, contact details, preferences) within CRM / DMS systems

• Conduct structured customer engagement including needs analysis, vehicle demonstration, test drives, and follow-ups

• Maintain continuous follow-up on open leads to improve conversion rates and reduce lost opportunities

Product & Market Knowledge

• Maintain in-depth knowledge of vehicle specifications, pricing, features, and current marketing campaigns

• Stay updated on competitor products, pricing strategies, and market trends to effectively handle customer objections

• Complete all mandatory OEM and dealership training programmes to maintain product and process knowledge

Customer Experience & NPS

• Deliver a premium and consistent showroom experience aligned with brand standards from first contact to vehicle handover

• Coordinate with Handover Specialists, Service teams, and internal departments to ensure seamless delivery

• Conduct post-sale follow-ups to ensure customer satisfaction, generate referrals, and protect NPS / CSV performance

• Build long-term customer relationships to support repeat business and brand loyalty

Compliance & Reporting

• Ensure full compliance with OEM standards, regulatory requirements, and internal sales processes including KYC and financing documentation

• Maintain accurate and up-to-date records of leads, pipeline activity, and customer interactions within CRM / DMS systems

• Prepare and submit daily, weekly, and monthly sales activity reports to the Sales Manager

• Ensure proper documentation for every transaction including quotations, invoices, and delivery documentation

Educational Requirements

• Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related discipline

Experience Requirements

• Minimum 1–3 years of automotive retail sales experience within a franchised dealership environment in KSA

• Proven track record of achieving unit sales targets, F&I penetration, and trade-in conversions

• Experience handling high-volume showroom environments is strongly preferred

Technical Skills

• Proficiency in CRM and Dealer Management Systems (DMS) for lead tracking and sales pipeline management

• Strong Microsoft Office skills, particularly Excel and Outlook

• Understanding of F&I products, financing structures, and basic deal calculations

• Ability to manage customer data, reporting, and sales documentation with high accuracy

• Valid Saudi Arabia driving license