Spa Manager

Company Description

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

We are seeking an experienced and visionary Spa Manager to lead our luxury spa facility in Abu Dhabi, United Arab Emirates. As Spa Manager, you will be responsible for overseeing all aspects of spa operations, ensuring exceptional guest experiences, and driving business growth while maintaining the highest standards of service excellence. This is an exciting opportunity to lead a dynamic team in one of the region's most prestigious hospitality environments, where your strategic vision and operational expertise will directly impact our organization's success and reputation.

• Lead, mentor, and motivate a diverse spa team, fostering a collaborative and supportive work environment that encourages professional development and continuous improvement
• Oversee all daily spa operations, including scheduling, resource allocation, and workflow optimization to ensure seamless service delivery
• Develop and implement strategic initiatives to enhance guest experiences, increase customer satisfaction, and build long-term loyalty
• Manage financial performance, including budgeting, revenue forecasting, cost control, and pricing strategies to maximize profitability
• Maintain rigorous quality assurance standards across all spa treatments and services, conducting regular audits and implementing corrective actions as needed
• Coordinate with hotel departments and external partners to create integrated guest journeys and support marketing initiatives
• Innovate and develop new spa treatments, wellness programs, and promotional offerings that align with market trends and guest preferences
• Ensure compliance with health, safety, and regulatory requirements, maintaining detailed documentation and conducting staff training on protocols
• Analyze operational metrics and guest feedback to identify opportunities for improvement and make data-driven decisions
• Manage vendor relationships, procurement, and inventory to optimize quality and cost-effectiveness
• Conduct performance reviews, provide constructive feedback, and support staff onboarding and training programs
• Handle guest concerns with empathy and professionalism, resolving issues decisively while maintaining transparency and service excellence

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; certification in Spa Management, Wellness, or similar discipline is preferred
• Minimum 3 or more years of progressive experience in spa or hospitality management, with proven track record of leading teams and managing operations
• Demonstrated expertise in financial management, budgeting, revenue analysis, and business performance optimization
• Strong leadership and people management skills with the ability to inspire, develop, and retain high-performing teams
• Exceptional guest service orientation with a commitment to delivering luxury experiences and exceeding expectations consistently
• Comprehensive knowledge of spa treatments, wellness concepts, industry trends, and best practices in the spa and hospitality sector
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and engage with diverse, international clientele
• Proficiency in spa management software, point-of-sale systems, and other relevant technology platforms
• Strong analytical and problem-solving abilities with a detail-oriented approach to quality assurance and operational excellence
• Strategic thinking and visionary mindset with the ability to innovate and drive organizational growth
• Knowledge of health, safety, compliance, and regulatory requirements specific to spa and wellness facilities
• Flexibility and resilience in a fast-paced, dynamic environment with the ability to manage multiple priorities and adapt to changing circumstances
• Proven ability to manage vendor relationships, negotiate contracts, and optimize procurement processes

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding