Application Engineer

Why Carrier?

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers continues to advance technologies that transform how we live, work, and move.

We offer industry-leading services and sustainable solutions designed to create healthier homes, buildings, and environments while reducing environmental impact. At Carrier, diversity and inclusion are the drivers of innovation and growth — and our exceptional people put the customer at the center of everything we do.

Basic function

Responsible for providing technical assistance to the Consultants/Customers and to support the Sales workforce in all computer aided equipment selection and other technical fucnitons as deemed necessary, in line with the company EH&S and ISO IMS Quality System processes and procedures.

Key Performance Areas

1. Responsible for meeting Application Engineering requirements covering Enquiry Quotation process, technical selections, compliance statements, Technical submittals, Reply to comments, preparing quotations in CRM & SAP, updating tasks in AE Actions file, enquiry handling follow-up, tracking and updating the system regularly and other special / urgent actions from BU.

2. To be able to read the enquiry in detail, understand, check the project details, schedules and prepare proper technical selections by offering suitable solutions and helping customers choose Carrier products for their projects.

3. He/She shall be responsible for making sure that all the inquiries received are being responded on time as per assigned KPI with right type of equipment selection, quotation, and ensure the customer receives the quotation.

4. Follow up with customers for getting more information on JOB IN HAND (JIH) projects and updating BU Manager for assigning Sales Engineer (SE).

5. Update his/her knowledge with the latest catalogs, presentation and software.

6. Technical activities involves analysing technical requirements of the projects, render technical guidance to the Sales Engineers, prepare technical selections meeting the schedules and project specifications, comparison tables using the latest product data catalogues, technical literature, bulletins, software for customers on daily basis.

7. To constantly being in touch with Sales Team discussing project requirements on assigned tasks and update the SAP/CRM actions in the database.

8. To ensure smooth information flow between Sales, Applications and Consultant

engineering teams on time.

9. Visit customer offices/sites for technical meetings along with Sales team to get the technical selections, submittals approved as and when required.

10. Provide technical comparisons & schedules for Consultants engineer when assigned.

11. Attend all assigned Etchics, Trainings, Technical trainings, product trainings, design trainings, as per schedule and enhance knowledge.

12. Monthly reporting for pending number & the completed number of tasks before closing ensuring the KPIs are met and exceeded.

13. Give immense importance to Consultant comments and ensure the same are responded promptly and within the time frame to get project approvals.

14. Get to know in detail the local regulations, international standards used in the product design & certifications like EUROVENT, AHRI, LEED, DGBR, DEWA etc for improving your knowledge and offering products accordingly after discussing with the same with the sales team.

15. Report Turnbacks and Escapes regularly

Comply with Code of Ethics in respect to your Customers, Employees, Shareholders, competitors and to carry out your duties and responsibilities as mentioned there.

COMPETENCIES & KEY PERFORMANCE INDICATORS:

Competencies:

- Integrity

- Forward Thinking

- Customer Focus

- Focus on results

- Analytical thinking

- Teamwork

Other skills:

- Ownership of assigned tasks

- Good Listening & Communication skills

- Presentation skills

- Interpersonal relationship

Key performance indicators:

- Response time

- Assigned Tasks completion on time

- Additional Tasks completion on time

- Managers evaluation

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

· Sales Engineers

· Product Marketing

· Consulting Engineers

· Service & Parts Team External:

· Factories

· Customers/Consultants/Clients

· Dealers/Distributors

· Regulatory bodies

QUALIFICATIONS, EXPERIENCE & ACADEMICS:

Qualifications & Experience:

Bachelor’s degree in Mechanical Engineering and/or related HVAC field.

Minimum 2 to 3 years’ experience (preferred) and have full understanding of HVAC and CML applied products design concepts, understanding of Chiller, AHU & FCU Equipment technologies and expert in time management.

Personal traits and Behaviour:

· Good experience working in the same field with proven track record in UAE

· Good knowledge of HVAC basics, CML Applied products in particular

· In depth understanding of consultant specifications and schedules for CML

· Heat load calculations matching selections for CML applied products.

· Fluent in written and verbal communications skills

· Expertise in handling all above Application work

· Excellent computer skills, MS Office, MS Excel, Product software selection programs, handling Autocad files, creating spreadsheets, preparing quotations in SAP/CRM and AC system design

· Ready to re-locate within UAE based on business requirement.

· Team-player with good communication and inter-personal skills

· Good planning abilities, result oriented, presentable with a good personality

Our Commitment to You

At Carrier, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a workplace that attracts, develops, and retains the best talent, fosters collaboration, and drives innovation to serve our customers better.

We are guided by our values of Respect, Integrity, Inclusion, Innovation, and Excellence, and we are excited for you to join us and make a difference.