Customer Service Representative

Respond to client inquiries via phone and email regarding soil testing construction material analysis and laboratory servicesProvide information on available tests sample requirements pricing and standard turnaround timesAssist clients with sample submission procedures including documentation labeling and delivery instructionsSchedule sample pickups and coordinate with field technicians for site visits as requestedLog client requests and sample information into the laboratory information management systemTrack testing progress and provide status updates to clients as requestedPrepare and send quotations service confirmations test reports and invoices to clientsMaintain accurate records of client interactions sample submissions and test resultsFollow up with clients on pending documentation payments or additional sample requirementsDirect technical inquiries to laboratory supervisors or engineers when specialized knowledge is requiredAssist with administrative tasks including filing data entry and report preparation