Sales Manager

We are looking for a proactive and handson Sales Manager to lead and support a Jordanbased team serving UAE operations The selected candidate will be responsible for supervising daily team activities monitoring performance handling escalations coordinating with UAEbased teams and helping build a structured and professional working environment This role is suitable for someone with strong experience in sales customer service telesales call center operations or sales support management Key Responsibilities Supervise and support the daily activities of the team Monitor calls messages followups and orderrelated coordination Own assigned sales targets and be responsible for achieving them Follow up directly with key accounts and maintain strong relationships with major customers Act as the first point of escalation for customer or operational issues Track team productivity attendance service quality and performance Coach and guide team members to improve communication and process compliance Coordinate with UAEbased teams to ensure smooth daily operations Prepare daily and weekly reports for management Support recruitment onboarding and training of new team members Help improve workflows scripts and internal processes Maintain a professional disciplined and solutionsoriented work environment Skills Candidate Profile Bachelor s degree Previous experience in sales telesales customer service call center operations or team supervision Prior experience managing or supervising a small team is strongly preferred Strong spoken and written English is mandatory Strong communication and peoplemanagement skills Ability to handle pressure priorities and daily operational issues Comfortable working with systems trackers and performance reports Professional dependable organized and handson Able to coordinate effectively with different teams in a multilocation setup Preferred Qualifications Experience in remote support operations or contact center environments Experience in building managing or stabilizing new teams or processes Experience in ecommerce FMCG flowers gifting or servicebased industries is a strong plus