Residence Concierge - AVA at Palm Jumeirah

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Residence Concierge you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. #LI-DNP #LI-DNI

What you'll get

As a Residence Concierge at AVA at Palm Jumeirah here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all our sister Dorchester Collection hotels
• Meal allowance
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for delivering a seamless, warm, and highly personalized concierge experience for the residents of AVA at Palm Jumeirah, ensuring that every interaction reflects the Dorchester Collection culture of care, discretion, and excellence and that our residents receive nothing but the best experience.
• You’ll also welcome residents, their families, and guests, manage arrivals and departures, oversee luggage and package handling, and act as a central point of contact, creating an effortless and always refined residential journey.
• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each day. As a Residence Concierge, you’ll have the opportunity to bring these values to life, contributing to the Dorchester Collection philosophy of “We Care” while forming genuine, lasting relationships with our residents and their guests.
• You will support, motivate, and coordinate Doormen, Lobby Hosts, Wellness Hosts, and Valet teams, ensuring alignment, consistency, and flawless execution of resident requests.
• You will maintain clear, professional written and verbal communication with residents and internal teams while demonstrating complete knowledge of residence policies, facilities, and daily operations.
• You will remain flexible, supporting operational needs across day and night shifts and ensuring thorough and effective handovers between shifts.

The items shared are the essence of a day in the life of a Residence Concierge, but we’ll make sure you are provided with specifics on how we care for our residence, our residents, and our colleagues at AVA at Palm Jumeirah.

What you'll bring

• You’ll bring your unique personality, warmth, and passion for ultra‑luxury service to the role and the Residences team.
• You have a talent for building meaningful relationships, anticipating resident needs, managing multiple requests with precision, and delivering intuitive, polished service.
• You bring 1–2 years’ experience in a luxury hotel, branded residence, or premium customer service environment, along with strong organizational skills and a meticulous eye for detail.
• You are well‑organized, adaptable, and confident working independently, with the ability to multitask in a fast‑paced, high‑expectation environment.
• Communication is what keeps our departments running perfectly. You have excellent verbal and written communication skills, always demonstrate professionalism, and collaborate effortlessly with colleagues across departments.
• English is the primary language used at AVA. You can comfortably communicate in this language. Additional languages are an advantage.