Customer Service Representative

Job Summary The role is responsible for handling customer inquiries assisting clients with account setup The role requires strong product knowledge sales acumen and customer service skills to ensure an exceptional client experience in compliance with company policies and UAE regulations Key Responsibilities Respond promptly to customer calls WhatsApp emails and chat inquiries regarding gold trading accounts platform features and transaction procedures Guide new clients through account registration verification KYC and trading platform navigation Provide accurate information about live gold prices market updates and trading processes while maintaining compliance with company policies Resolve customer concerns and escalate technical or financial issues to the appropriate departments when necessary Maintain high levels of professionalism empathy and confidentiality in all communications Qualifications Skills High school diploma or bachelor s degree preferred Minimum 2 years of experience in Call center Telesales or customer service financial services or trading background preferred Strong verbal and written communication skills in English Arabic and other languages are preferable Good understanding of online trading platforms gold silver investment products or fintech applications is preferable Basic knowledge of AML KYC compliance is preferable Good knowledge of CRM software and Microsoft Office tools Excellent listening problemsolving and persuasion skills Compensation Monthly salary AED 5 Location JLT Dubai United Arab Emirates Skills At least 24 years of experience in a call center telesales or customer service role Must be located in commutable distance to Dubai United Arab Emirates High school diploma bachelor s degree Experience in financial services or trading environments Verbal and written communication skills in Arabic Familiarity with online trading platforms gold silver investment products or fintech applications