We are looking for a Technical Support Engineer to provide L1/L2 technical support, troubleshoot user and system issues, and ensure timely resolution of support requests. The ideal candidate should have strong troubleshooting skills, basic networking knowledge, and the ability to communicate clearly with users, internal teams, and vendors.
Provide L1/L2 technical support for user, system, and network-related issues.
Troubleshoot connectivity issues including LAN, WAN, Wi-Fi, VPN, and internet access.
Assist users with access issues, IP configuration, device setup, and basic hardware/software problems.
Monitor system and network performance and respond to alerts or reported issues.
Log, track, and update support tickets, ensuring timely follow-up and closure.
Escalate complex technical issues to senior technical teams when required.
Support configuration and basic troubleshooting of routers, switches, firewalls, and access points.
Coordinate with ISPs, vendors, and internal teams for issue resolution or service requests.
Maintain basic technical documentation, troubleshooting steps, and support records.
Ensure users receive clear updates and professional support throughout the resolution process.
Good understanding of TCP/IP, DHCP, DNS, NAT, VLANs, and basic routing concepts.
Good hands-on knowledge of routers, switches, firewalls, and Wi-Fi access points.
Familiarity with Cisco, MikroTik, Ubiquiti, HP, Huawei, Fortinet, Sophos, or similar technologies.
Experience with ticketing systems and technical support processes.
Basic knowledge of network monitoring tools such as PRTG, Zabbix, or SolarWinds is preferred.
Good understanding of cybersecurity and IT best practices.
Bachelor’s degree in Computer Science, IT, Telecom, or a related field.
1–3 years of relevant technical support, IT support, or network support experience.
Certifications such as CCNA, MTCNA, JNCIA, or similar will be preferred.
Proficiency in English. Fluency in Urdu/Hindi/Arabic is a plus.
Strong troubleshooting and analytical skills.
Good communication skills for dealing with users and vendors.
Ability to work independently and as part of a team.
Good time management and task prioritization.
Professional attitude and willingness to learn.
Technical Support Engineer • Dubai, United Arab Emirates
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