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Driven Properties
Residences ManagerDriven Properties • Dubai, Dubai, AE
Residences Manager

Residences Manager

Driven Properties • Dubai, Dubai, AE
17 منذ أيام
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

We are looking for a service-obsessed Residences Manager whose instincts have been shaped on the floor of a 5-star hotel. This role sits at the intersection of luxury hospitality and premium residential living — where residents expect the polish of a hotel and the privacy of a home. You will lead the entire resident experience lifecycle, from first move-in impression through to daily engagement, issue resolution, and community feel. Your background in front-of-house management is your primary asset here; this is a role where how you make people feel matters as much as what you get done.

Requirements

  • Own the end-to-end resident experience — from pre-arrival welcome calls and move-in coordination to ongoing daily touchpoints that make residents feel genuinely looked after
  • Lead, coach, and develop the front desk, concierge, and resident services team to deliver consistent 5-star service standards across all shifts
  • Conduct regular resident interactions — in person, by phone, and in writing — in both Arabic and English with equal fluency and warmth
  • Handle resident requests, complaints, and escalations with the same urgency and professionalism expected in a luxury hotel environment
  • Oversee all front-of-house operations including reception coverage, visitor management, parcel handling, valet coordination, and concierge services
  • Manage move-in and move-out processes, ensuring a seamless, well-communicated experience for residents and contractors alike
  • Monitor and uphold community appearance, common area presentation, and service provider performance to brand standards
  • Coordinate with FM, housekeeping, security, and maintenance teams to ensure resident-facing issues are resolved swiftly and communicated proactively
  • Design and deliver resident engagement initiatives — community events, seasonal touches, welcome amenities — that elevate the living experience
  • Track resident feedback, identify recurring pain points, and implement service improvements with measurable outcomes
  • Support the leasing and handover team during new unit releases, ensuring brand-consistent presentations and documentation

Benefits

  • Competitive salary, based on experience and market benchmarks
  • Employment visa and comprehensive medical insurance coverage
  • Company laptop and all necessary tools to perform effectively
  • Structured onboarding and training programme to ensure full integration from day one
  • A dynamic, growth-oriented work environment within one of Dubai’s leading asset management firms
  • Exposure to a diverse, high-value portfolio of residential and commercial properties across the UAE
  • Access to Driven's proprietary CRM, systems, and technology stack
  • A collaborative, high-performance team culture that values accountability, innovation, and excellence
  • Clear opportunities for career progression within a growing asset management platform
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Residences Manager • Dubai, Dubai, AE

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