The Manager – Auto Division will be responsible for leading, establishing, and growing XAD's Auto Division as a profit-focused business unit. The role will focus on business development, service operations, maintenance performance, customer relationships, revenue growth, cost control, divisional profitability, and overall operational governance.
Day-to-day service execution and maintenance activities will be handled by the Operations Manager – Service, Maintenance Manager, Maintenance Supervisor, technicians, admin, CRM, and support teams. The Manager – Auto Division will ensure that the division is commercially viable, operationally controlled, customer-focused, and aligned with XAD's business objectives.
The role will be supported by XAD's centralized Accounts, HR, Admin, Procurement, Logistics, and Management functions..
Key Responsibilities
1. Division Leadership & Business Setup
Lead the setup, structure, operating model, manpower plan, service offerings, pricing strategy, and growth roadmap for XAD's Auto Division.
2. Business Growth & Market Development
Identify and develop revenue opportunities from corporate customers, fleet owners, individual customers, insurance-related work, service contracts, maintenance packages, and strategic partnerships.
3. Client & Customer Relationship Management
Build and maintain strong relationships with customers, fleet clients, vendors, partners, and key stakeholders to support customer retention and repeat business.
4. Service & Maintenance Oversight
Oversee the performance of service operations, workshop maintenance, repair delivery, job turnaround, quality control, customer handling, and complaint resolution.
5. Revenue & Profitability Management
Take ownership of divisional revenue targets, gross margins, operating costs, overhead recovery, and overall profitability of the Auto Division.
6. Commercial & Pricing Control
Review and approve service pricing, maintenance packages, quotations, discounts, customer offers, supplier costs, and job profitability within delegated authority.
7. Operational Governance
Ensure proper SOPs are implemented for job cards, inspections, customer approvals, estimates, parts issuance, repairs, quality checks, delivery notes, invoicing, and customer sign-off.
8. Resource & Capacity Planning
Coordinate with internal departments to ensure adequate manpower, workshop capacity, tools, equipment, spare parts, suppliers, and subcontracted support are available.
9. Risk Management
Identify and manage commercial, operational, customer, quality, safety, financial, procurement, and cash-flow risks within the Auto Division.
10. Management Reporting
Provide regular updates to senior management on revenue, profitability, service volumes, workshop performance, customer complaints, collections, risks, and key decisions required.
Required Experience
Qualification
Key Skills & Competencies
Area
Requirement
Auto Business Knowledge
Strong understanding of automotive service, maintenance, repair operations, fleet support, and customer service models
Business Development
Ability to identify opportunities, develop customers, and build a sustainable revenue pipeline
Commercial Acumen
Strong knowledge of pricing, margins, cost control, billing, collections, and profitability
Service Operations
Ability to oversee customer intake, job flow, workshop coordination, turnaround time, and delivery commitments
Customer Management
Ability to handle corporate clients, fleet customers, retail customers, complaints, and service expectations
Leadership
Ability to guide Operations Manager, Maintenance Manager, supervisors, technicians, admin, CRM, and support functions
Risk Management
Ability to identify and mitigate customer, commercial, operational, technical, and cash-flow risks
Strategic Thinking
Ability to define target markets, service offerings, growth priorities, and partnership models
Reporting
Ability to prepare clear management dashboards, revenue reports, forecasts, and action plans
Key Performance Indicators
KPI Area
Measurement
Revenue Growth
Auto Division revenue generated against approved monthly / annual target
Profitability
Gross margin and net contribution achieved or protected
Customer Growth
New customers, fleet clients, and service accounts developed
Repeat Business
Percentage of repeat customers and retained accounts
Service Volume
Number of jobs received, completed, and invoiced
Job Turnaround
Jobs completed within committed timeline
Quality Control
Repeat complaints, rework, and warranty-related service issues reduced
Cost Control
Spare parts, labour, subcontractor, and overhead costs monitored and controlled
Collections
Billing, collections, and cash-flow risks tracked and escalated
Reporting Discipline
Monthly divisional dashboard submitted to management on time
Role Boundary
The Manager – Auto Division is responsible for business growth, divisional profitability, customer development, service strategy, commercial direction, operational oversight, and overall performance of the Auto Division.
The role is not expected to personally handle every service job, repair task, or day-to-day workshop activity. Daily execution remains with the Operations Manager – Service, Maintenance Manager, Maintenance Supervisor, technicians, admin, and CRM team. However, the Manager – Auto Division must maintain enough oversight to ensure that the division remains commercially controlled, operationally disciplined, customer-focused, and profitable.
Preferred Candidate Profile
The ideal candidate should be an automotive business professional with strong UAE market knowledge, customer relationships, service operations understanding, and commercial maturity.
He should be able to grow the Auto Division without creating unnecessary overhead, develop the right customer segments, control service quality, protect margins, and coordinate delivery through service, maintenance, CRM, and centralized support departments.
The candidate should not be only a salesperson and should not be only a workshop person. The role requires a balanced profile: growth-focused, commercially disciplined, operationally aware, customer-focused, and capable of leading the Auto Division as a profit center.
Manager – Auto Division/ BDM • Sharjah, United Arab Emirates
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