Operations Manager

Our client is a growing organization providing business process outsourcing logistics support digital solutions and operational services across multiple industries They are looking for an experienced Operations Manager to lead daytoday operations strengthen client relationships improve business processes and drive operational excellence Your Role As the Operations Manager you will oversee the company s operational performance while ensuring efficiency compliance and high service standards You will work closely with clients internal teams and senior leadership to improve processes manage key accounts support business growth and deliver exceptional customer experience Key Responsibilities Lead and optimize daily operations by improving processes managing budgets ensuring compliance and driving operational excellence across the business Build manage and grow strategic client relationships by understanding business needs delivering valueadded solutions providing aftersales support and ensuring high customer satisfaction Coordinate with internal teams technical stakeholders suppliers and customers to deliver projects translate business requirements into solutions and achieve operational objectives Recruit develop and lead highperforming teams while establishing policies procedures business ethics standards and continuous improvement initiatives Represent the business through client presentations reviews and debriefs while safeguarding confidential information and identifying opportunities to strengthen services and longterm growth Skills What We re Looking For 3 years of Operations Management experience within Logistics Outsourcing Warehouse Management FinTech Technology Solutions or similar industries with strong stakeholder and client management capabilities Proven experience managing business operations budgets process improvements strategic accounts crossfunctional teams and multiple internal and external stakeholders Strong commercial acumen with excellent communication presentation negotiation analytical problemsolving planning and organizational skills Bachelor s or Master s degree in Business Administration Supply Chain Engineering IT Computer Science or a related discipline with an understanding of business analysis digital transformation and software development lifecycle SDLC Proficiency in Microsoft Office CRM ERP WMS TMS HRMS or similar enterprise systems UAEbased with immediate availability preferred while a UAE driving licence and Arabic language skills are advantageous