Network Desktop Support Engineer

Job Position Network Desktop Support Engineer L1 Company Name ITHR Technologies Consulting Location Dubai UAE Experience Minimum 4 Year Job Type Full Time Role Summary Looking for an L1 Network Desktop Support Engineer to provide firstlevel technical support for users troubleshoot desktop network and hardwarerelated issues and ensure smooth IT operations The candidate should have basic networking knowledge and handson experience in desktop support Key Responsibilities Provide L1 technical support for desktops laptops and networkrelated issues Troubleshoot WiFi LAN WAN printers and peripheral devices Install configure and support Windows OS Office Outlook User account management through Active Directory Handle ticketing system incident logging and resolution Support VPN connectivity and basic network issues Coordinate with L2 L3 teams for unresolved issues Ensure IT policies security compliance Provide remote and onsite user support Required Skills Qualifications Minimum 1 year of experience in Desktop Network Support Strong knowledge of Windows OS MS Office Outlook O Basic understanding of TCP IP DHCP DNS Switching Routing Experience with Active Directory Ticketing Tools Strong troubleshooting and communication skills Certifications preferred CCNA basic MCP ITIL Foundation Ready to work in shifts onsite support if required Education Diploma Graduate in IT Computer Engineering Relevant technical certifications preferred