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Linq HR LLC
Workshop ManagerLinq HR LLC • Abu Dhabi, AZ, ae
Workshop Manager

Workshop Manager

Linq HR LLC • Abu Dhabi, AZ, ae
4 منذ أيام
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي
Job Description

Position Overview

We are seeking an experienced and results-oriented Workshop Manager to lead our fleet maintenance operations. The successful candidate will oversee day-to-day workshop activities, ensure operational excellence, maximize technician productivity, maintain high service quality, and deliver an outstanding customer experience. This role requires a strong leader with extensive UAE automotive experience who can effectively manage workshop operations, optimize resources, improve profitability, and ensure maximum fleet uptime for our corporate customers.


Key Responsibilities

  • Manage and oversee the daily operations of the workshop to ensure efficient workflow and timely vehicle delivery.
  • Lead, mentor, and supervise technicians, service advisors, and workshop personnel.
  • Plan, schedule, and allocate work based on workshop capacity, technician skills, and customer priorities.
  • Monitor technician productivity, workshop efficiency, and utilization to achieve operational KPIs.
  • Ensure all repairs and maintenance activities meet manufacturer standards and company quality requirements.
  • Implement preventive maintenance programs to minimize vehicle downtime.
  • Manage customer relationships and resolve service-related issues professionally.
  • Monitor workshop costs and improve operational profitability.
  • Coordinate with procurement and inventory teams to ensure timely availability of spare parts and consumables.
  • Ensure compliance with health, safety, environmental, and company policies.
  • Monitor workshop performance through digital dashboards and management reports.
  • Ensure Service Level Agreements (SLAs) are consistently achieved for fleet customers.
  • Drive continuous process improvements and support the adoption of digital workshop and fleet management solutions.


Requirements

  • Minimum 5 years of UAE experience managing an automotive workshop or fleet maintenance operation (mandatory).
  • Valid UAE Driving License (mandatory).
  • Active UAE Residence Visa.
  • Strong technical knowledge of passenger vehicles and light commercial vehicles.
  • Proven experience leading workshop teams and managing day-to-day operations.
  • Demonstrated ability to improve workshop productivity, efficiency, quality, and profitability.
  • Experience with Workshop Management Systems (WMS), Fleet Management Software (FMS), or similar digital platforms.
  • Strong computer skills, including Microsoft Office and workshop management software.
  • Excellent leadership, planning, communication, negotiation, and problem-solving skills.
  • Ability to work under pressure while managing multiple priorities.
  • Fluent in English; Arabic is an advantage.


Key Performance Indicators (KPIs)
Workshop productivity and efficiency, Technician utilization, Vehicle turnaround time (TAT), First-Time Fix Rate (FTFR), Fleet vehicle uptime, Customer Satisfaction (CSAT), SLA compliance, Workshop profitability, Cost control, Health/safety/quality compliance.




Benefits

  • Competitive salary with performance-based incentives.
  • Medical insurance provided.
  • Visa sponsorship after successful probation.
  • One day off per week.
  • Opportunity to work with one of the UAE's leading fleet technology and maintenance companies.
  • Career growth within a fast-growing and innovative organization.



Requirements
Workshop productivity and efficiency, Technician utilization, Vehicle turnaround time (TAT), First-Time Fix Rate (FTFR), Fleet vehicle uptime, Customer Satisfaction (CSAT), SLA compliance, Workshop profitability, Cost control, Health/safety/quality compliance.
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Workshop Manager • Abu Dhabi, AZ, ae

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