Siron Applications Support Specialist
Roles Responsibilities We are seeking an experienced Siron Applications Support Specialist to provide production support for businesscritical enterprise applications The ideal candidate will be responsible for ensuring application availability resolving production incidents supporting change and release activities and collaborating with business users IT teams and vendors to maintain stable and secure application environments Key Responsibilities Provide endtoend support for core business applications in production environments Monitor application health performance and availability to ensure optimal system uptime Investigate troubleshoot and resolve production incidents within defined SLAs Perform Root Cause Analysis RCA and implement preventive measures for recurring issues Support application deployments upgrades patches and release management activities Coordinate with internal teams and thirdparty vendors for issue resolution and system enhancements Maintain support documentation SOPs knowledge base articles and application configurations Perform routine maintenance health checks and system monitoring Ensure compliance with IT security policies audit requirements and organizational standards Participate in oncall support and production issue management when required Requirements Required Skills 8 years of experience in Application Support Production Support Strong experience in Incident Management Problem Management Root Cause Analysis RCA Change Management and Release Management Experience supporting enterprise or businesscritical applications Handson experience with ITSM tools such as ServiceNow Jira or similar Good understanding of application monitoring troubleshooting and performance management Knowledge of ITIL best practices and production support processes Strong analytical troubleshooting and communication skills Ability to collaborate effectively with business stakeholders technical teams and external vendors Qualifications Bachelor s degree in Computer Science Information Technology or a related discipline Preferred Experience in Banking Financial Services Insurance Government or Enterprise environments Familiarity with SQL Linux Windows environments and application monitoring tools is an advantage