Sr Hardware Engineer

Roles Responsibilities 2 1 Avaya IP Telephony Unified Contact Centre Install configure and maintain Avaya IP Office PABX systems across all group locations Administer Avaya endpoints IP phones softphones conference units and voicemail platforms Configure and manage call routing IVR menus hunt groups pickup groups and extension management Integrate Avaya IP Office with Avaya Unified Contact Centre Avaya IPOCC CCC including agent configuration queue management and wallboard reporting feeds Troubleshoot call quality issues jitter latency oneway audio registration failures and trunk connectivity faults Perform regular PABX configuration backups firmware upgrades and capacity planning Liaise with Avaya partners and vendors for licensing escalations and advanced support 2 2 CCTV Video Surveillance Systems Install configure and maintain IP and analogue CCTV systems across all Arenco Group sites Administer Video Management Software VMS NVR DVR systems and camera infrastructure including PTZ dome and bullet cameras Manage storage capacity for video recordings and enforce retention policies aligned with compliance requirements Perform scheduled health checks firmware updates and preventive maintenance on all CCTV components Support incident investigation by providing authorised footage retrieval and audit trails Coordinate with physical security teams and management on system audits and expansion requirements 2 3 Access Control Systems Implement configure and administer electronic access control systems including card readers biometric devices and door controllers Manage user provisioning access rights and rolebased access policies in the access control platform Enrol modify and deactivate user credentials cards PINs biometrics in coordination with HR and Security departments Monitor access logs generate compliance reports and flag anomalies or unauthorised access attempts to relevant stakeholders Maintain and test door interlocks electric strikes magnetic locks and failsafe failsecure hardware Ensure seamless integration of access control systems with CCTV and alarm systems for unified physical security management 2 4 Time Attendance Systems Deploy configure and maintain time and attendance hardware across all group sites biometric terminals RFID readers facial recognition units Integrate time and attendance devices with HR Payroll platforms to ensure accurate and automated data flow Troubleshoot device connectivity synchronization errors and data discrepancies between hardware and software platforms Ensure system uptime and data integrity to support payroll processing deadlines 2 5 EndUser Computing Desktop Support Manage the full hardware lifecycle of desktops laptops workstations printers and peripherals across all subsidiaries Oversee hardware procurement standardization and refresh cycles in coordination with IT management Configure and deploy enduser devices using imaging tools and MDM platforms Diagnose and resolve hardware faults efficiently to minimize business disruption within defined SLA targets 2 6 Network Hardware Physical Infrastructure Support structured cabling rack management and physical network infrastructure across sites Coordinate with the Network Engineering team on hardwarerelated connectivity faults and PoE infrastructure support 2 7 Design Specialist Software Support Install configure and troubleshoot design and engineering applications including AutoCAD 3ds Max Revit SketchUp and equivalent tools Ensure hardware compatibility and optimise workstation performance for graphicsintensive design software Manage software licensing activation and updates for design tools in coordination with department heads Advise on workstation hardware specifications GPU RAM NVMe storage to meet design application requirements Provide handson support to end users experiencing installation failures application crashes or performance degradation 2 8 Microsoft Email Client Support Provide handson support for Microsoft applications including Outlook Teams OneDrive SharePoint and Office suite Word Excel PowerPoint Configure and troubleshoot Microsoft email client profiles mailbox settings shared mailboxes distribution lists and calendar sharing across enduser devices Support Microsoft Teams configuration including channel setup meeting room integration and audio video device troubleshooting Coordinate with the IT team on Exchange Online policies retention settings and compliance configurations as directed Educate end users on Microsoft best practices security awareness and effective use of collaboration tools 2 9 General IT Operations Maintain accurate asset registers for all hardware under management Participate in afterhours maintenance windows and provide oncall support for critical infrastructure incidents Adhere to Arenco Group IT governance policies security frameworks and change management procedures Desired Candidate Profile Education Bachelor s degree in Computer Science Information Technology Electronics Engineering or a related field Diploma holders with substantial and demonstrably relevant technical experience will be considered 3 2 Experience Minimum 3 5 years of handson experience in hardware engineering IT infrastructure or a comparable multidiscipline support role Proven and demonstrable experience with Avaya IP Office PABX administration configuration and Unified Contact Centre integration MANDATORY Handson experience with CCTV access control and time and attendance hardware MANDATORY Valid UAE Driving License MANDATORY Prior experience in a large multientity or groupofcompanies environment is strongly preferred UAE work experience preferred familiarity with local vendor landscape and regulatory environment is advantageous