Roles Responsibilities 1 Quotation LPO Prepare quotations as requested by the HOD and the Refilling Associate Team Track LPO expiry dates and coordinate with clients for renewals Communicate with clients regarding renewals POs and quotations as required for annual RENT contract renewals Monthly basis quote New RFQ preparing gathered all documents needed as per client requirement 2 Daily Task Assist the Technical Support Manager HOD with daily operational and technical tasks Respond to daily emails including complaints inquiries and general communication Supporting the team with the incoming daily encounter tasks from the client Coordinate and review daily notes with no notes no refill in the refilling work map Reassign refilling schedules for team members on leave by adjusting dates 1st 29th and coordinating with temporary covering personnel Adjust or reschedule refilling dates based on daily requests from various teams Support technicians during installations and maintenance by providing accurate location and contact details Prepare all RFQ documentation required by clients including completing forms and gathering all necessary supporting documents PO log running no LPO for ENBD EIB as requested by client always need to update Ensured and provided LPO details to the team if needed especially the monthly LPO renewal quote before the LPO Weekly Monthly report Receive monthly commission reports from the Accounts Department distribute them to the team and verify the accuracy of details and computations Assist in preparing weekly ACTIVE CANCEL reports monthly yearly plans evaluations and other documents required by the HOD Review all cancelled clients confirm cancellation reasons verify receipt of cancellation communication contact clients for clarification offer alternative products coordinate machine collection and update reasons in the ERP Requesting monthly Access yearly gate pass and all the documents required by the client Attendance sheet all refilled team members need to be checked for the deduction Prepare leave clearance documents for the refilling team Handle PED design requests coordinate with clients for vector logos liaise with Marketing and coordinate with Purchasing for printing including Sales of the Month photos Provide crossfunctional support to Accounts including online portal submissions for DN LPO processing and verify edit DN entries with PO numbers Prepare and provide supplier evaluation forms as requested by clients Tracking location or update everyday 3x a day
Technical Support Executive • Sharjah, United Arab Emirates (UAE)
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Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services.Our worldwide... أظهر المزيد
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Join our team as a Technical Support and play a vital role in assisting our clients with their technical this position you will provide expert troubleshooting resolve technical issues and ensure o... أظهر المزيد
