Compliance Officer

Roles responsibilities Customer Identity Verification Verify all customer documents before vehicle handover including Emirates ID passport visa driving licence and international driving permit where applicable Conduct ICP verification to confirm the authenticity and validity of Emirates IDs and customer identity Verify customer contact details employment information address and emergency contact whenever required Ensure all mandatory documents are uploaded correctly into the rental system before vehicle release Driver Eligibility Regulatory Compliance Validate the customer s driving licence category expiry eligibility and compliance with UAE regulations and company policies Ensure compliance with UAE laws RTA regulations company policies insurance requirements and internal SOPs Stop or delay vehicle handover whenever compliance requirements are not met or customer authenticity cannot be verified Customer Due Diligence KYC Risk Assessment Perform customer due diligence KYC to verify customer genuineness and assess potential fraud or misuse risks Review booking details payment method customer profile rental history and financial standing before approving the rental Approve or reject customer verification requests based on compliance policies and risk assessment Monitor highvalue rentals luxury vehicles longterm rentals and corporate accounts for compliance risks Fraud Prevention Blacklisting Investigation Identify forged altered expired or suspicious documents and immediately escalate highrisk cases to management Investigate suspicious bookings identity theft attempts payment fraud duplicate profiles and policy violations Crosscheck customer information against internal blacklists unpaid balances traffic fines police cases or previous contract violations Identify and recommend customers for blacklisting based on repeated speeding fines serious traffic violations unpaid liabilities policy violations fraudulent activities or a history of unsafe vehicle use particularly resident customers with recurring noncompliance and ensure appropriate rental restrictions are applied in accordance with company policies CrossFunctional Coordination Coordinate with Sales Reservations Operations CRM Finance Recovery and Maintenance teams to resolve documentation compliance and customer verification issues Support operational teams with customer eligibility decisions before vehicle release Compliance Reporting Audit Maintain records of document verification ICP checks rejected applications blacklisted customers and fraud investigations for audit purposes Support internal and external audits by providing compliance reports on customer verification fraud prevention rejected applications operational risks and blacklist management Process Improvement Training Recommend process improvements to strengthen customer verification reduce fraud enhance compliance and improve operational controls Develop and maintain customer verification SOPs risk assessment procedures and compliance checklists Train frontline staff on document verification procedures customer eligibility requirements fraud detection and compliance awareness Desired candidate profile customer identity and document verification KYC Know Your Customer checks Fraud detection and prevention Risk assessment Knowledge of UAE driving licence and RTA regulations ICP verification Attention to detail Skills Desired candidate profile customer identity and document verification KYC Know Your Customer checks Fraud detection and prevention Risk assessment Knowledge of UAE driving licence and RTA regulations ICP verification Attention to detail