Operations Manager Warehouse and Logistics

Roles Responsibilities 1 3PL Warehouse Management Manage the relationship with the 3PL Ensure compliance with warehouse SLAs Monitor receiving storage picking and dispatch Review warehouse capacity and productivity Conduct regular operational reviews with the 3PL 2 Inventory Management Maintain inventory accuracy Oversee cycle counts and stock reconciliations Investigate stock discrepancies Minimize damages and inventory loss Monitor inventory aging and space utilization Provide full details and data for suppliers and insurance claims 3 Store Replenishment Ensure stores receive stock on time Prioritize replenishment based on business needs Monitor replenishment KPIs and cutoff times 4 Customer Order Fulfillment Ensure customer orders are picked accurately and on time Resolve fulfillment issues quickly Monitor order backlog and SLA compliance 5 Quality Control Manage the QC team Ensure orders are inspected before dispatch where applicable Monitor QC productivity and accuracy Reduce returns caused by quality issues Report product and handling defects to relevant teams 6 Last Mile Delivery Manage delivery planning and execution Ensure ontime deliveries Optimize delivery capacity and routes Monitor delivery partner performance when applicable Improve customer delivery experience Reduce delivery failures and complaints 7 Performance Continuous Improvement Monitor operational KPIs Identify process improvements Lead costsaving and productivity initiatives Ensure SOPs are followed across all functions KPIs Inventory Accuracy Store Replenishment SLA Customer Order Fulfillment SLA OnTime Delivery Customer Complaints Damage Rate Warehouse Productivity Last Mile Productivity 3PL SLA Compliance Desired Candidate Profile Bachelor s degree in Supply Chain Management Logistics Business Administration or a related field Minimum of 57 years of progressive experience in warehouse and logistics operations management Proven track record of successfully managing largescale warehouse operations and complex logistics networks Proficiency in Warehouse Management Systems WMS and Enterprise Resource Planning ERP software