Rooms Division Manager

Position Summary

The Rooms Division Manager is responsible for ensuring the highest standards of cleanliness, sanitation, and maintenance across all guest and crew accommodations, public spaces, and laundry services. This role plays a critical part in enhancing guest satisfaction, driving operational efficiency, and ensuring compliance with public health and company standards. The Rooms Division Manager leads and develops a high-performing team, optimizing service delivery, cost control, and training to maintain an exceptional onboard experience.

Key Responsibilities

Cleanliness, Sanitation & Maintenance

• Ensure adherence to company and public health standards for all guest and crew spaces, including accommodations and public areas.
• Perform daily inspections to verify cleanliness, sanitation, and presentation consistency.
• Oversee laundry operations, ensuring high-quality and timely delivery of guest and crew linen and garments.
• Conduct preventive maintenance and inventory reviews, reporting fixture and furnishing conditions for proactive upkeep.

Guest Satisfaction & Service Excellence

• Drive a guest-centric service culture, ensuring team members deliver personalized experiences and timely resolutions.
• Proactively reduce post-cruise complaints by identifying and addressing service gaps onboard.
• Ensure all Rooms Division teammates uphold company service standards, maintaining a professional and welcoming demeanor.

Financial & Resource Management

• Manage Rooms Division expenditures within budget allocations, optimizing cost efficiency.
• Monitor and train teams to maximize laundry revenue while minimizing costs and refunds due to damaged items.
• Implement procedures to reduce waste, breakages, and improper handling of supplies and equipment.

Leadership & Team Development

• Mentor and develop the Rooms Division team through structured training, coaching, and career progression support.
• Ensure all team members complete ongoing training programs aligned with their roles and responsibilities.
• Foster a positive and professional work culture, promoting service excellence and operational efficiency.

Skills, Knowledge & Expertise

Experience & Education

• 10+ years of experience in the cruise industry or a mix of shipboard and land-based hotel operations.
• Minimum 5 years of experience as a Housekeeping Manager on a cruise ship.
• High School Diploma/GED or Associate Degree in hospitality or a related field.

Leadership & Operational Expertise

• Strong general management skills, including time management, planning, and problem-solving.
• Ability to analyze operational data and make informed decisions to improve efficiency.

Guest Service & Communication

• Excellent English communication skills (verbal and written); additional languages are preferred.
• A personable, approachable leader with strong social skills and a guest-first mindset.
• Commitment to delivering outstanding guest service and fostering a memorable onboard experience.

Adaptability & Cultural Awareness

• Ability to thrive in a multicultural work environment, maintaining professionalism and collaboration.
• Passion for continuously exceeding expectations and surprising guests with exceptional service

Contract

• 6:2 Rotations (Rolling contracts of 6 months onboard the ship followed by 2 months of vacation).
• Single cabin accommodation.