Customer Success Manager Sales

Customer Relationship Management Build and maintain strong longterm relationships with key clients Serve as the primary point of contact postsale Understand customer goals challenges and business needs Customer Success Retention Ensure smooth onboarding and implementation for new clients Drive product adoption and usage to maximize customer value Monitor customer health metrics and proactively address risks Reduce churn by ensuring high customer satisfaction Sales Revenue Growth Identify upselling and crossselling opportunities within existing accounts Work closely with the sales team to grow account value Conduct regular business reviews with clients to align on growth opportunities Achieve retention and expansion revenue targets Support Coordination Collaborate with product support and technical teams to resolve client issues Gather customer feedback and communicate insights to product teams Ensure timely resolution of customer concerns and escalations Reporting Analysis Track customer engagement usage and performance metrics Maintain CRM records with accurate account updates Prepare reports on account status risks and opportunities Skills Experience in Sales Strong presentation and business review skills Ability to multitask and manage multiple client accounts