Officer - Student Services Registrar

Job Code : JPC- 6264
Job Title : Officer Student Services / Registrar Department: Student Services / Registrar Reports To: Registrar / Student Services Manager
Job Location: Abu Dhabi

Job Purpose

The Officer Student Services / Registrar is responsible for providing administrative and operational support to the Registrar's Office, ensuring accurate management of student records, registration processes, academic documentation, and student services while maintaining compliance with institutional policies and regulatory requirements.

Key Responsibilities

• Manage student admissions, registration, enrollment, and withdrawal processes.
• Maintain accurate and confidential student records in the Student Information System (SIS).
• Process course registrations, schedule amendments, and graduation applications.
• Issue official documents, including transcripts, enrollment letters, graduation certificates, and academic records.
• Respond to student, faculty, and stakeholder inquiries regarding academic policies and procedures.
• Coordinate examination schedules and support grading and academic progression processes.
• Monitor student attendance and academic status as required.
• Ensure compliance with institutional policies, accreditation standards, and applicable regulations.
• Prepare reports related to student enrollment, retention, graduation, and academic statistics.
• Support convocation and graduation ceremonies.
• Coordinate with academic departments regarding student records and curriculum updates.
• Maintain proper filing and document management systems.
• Assist in implementing process improvements and digital record management initiatives.
• Perform other duties assigned by the Registrar or Student Services Manager.

Qualifications

• Bachelor's degree in Business Administration, Education, Public Administration, or a related field.
• Professional certification in student administration or higher education management is an advantage.

Experience

• Minimum 3 5 years of experience in Student Services, Registrar's Office, Academic Administration, or Higher Education Administration.
• Experience working in a university, college, or higher education institution is preferred.
• Experience using Student Information Systems (e.g., Banner, PeopleSoft Campus Solutions, Ellucian, Oracle SIS, or similar).

Knowledge

• Higher education academic regulations and policies.
• Student registration and records management.
• Academic calendars and examination processes.
• UAE Ministry of Higher Education regulations (preferred for UAE institutions).
• Data privacy and confidentiality requirements.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• High attention to detail and accuracy.
• Customer service orientation.
• Ability to manage confidential information.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to work under pressure and meet deadlines.
• Team player with a proactive and professional attitude.

Technical Skills

• Student Information Systems (SIS)
• Microsoft Office Suite
• Document Management Systems
• ERP systems (Oracle/SAP preferred)
• Database and records management

Language Requirements

• Fluent in English (written and spoken).
• Arabic language proficiency is an advantage.

Key Performance Indicators (KPIs)

• Accuracy of student records maintained.
• Timely processing of registrations and academic requests.
• Student satisfaction with service delivery.
• Compliance with academic policies and regulatory requirements.
• Turnaround time for issuing transcripts and official documents.
• Accuracy and timeliness of academic reporting.
• Successful support of registration, examinations, and graduation activities.