Insurance Claims Analyst

Roles Responsibilities To support the effective administration and management of insurance claims by ensuring timely claim registration coordination with insurers and internal stakeholders efficient documentation management and proactive followup through to claim settlement and closure Claims Registration Notification Register insurance claims promptly upon notification from internal departments or business units Review initial claim information to ensure completeness and accuracy prior to submission Intimate insurance companies and brokers in accordance with policy notification requirements Documentation Management Coordination Liaise with internal departments operations finance HSE legal etc to collect all required claim documentation Maintain organized and auditable claim files physical and electronic Ensure completeness and accuracy of documents submitted to insurers and loss adjusters Liaison with Insurers Loss Adjusters Coordinate with insurers for appointment of loss adjusters and ensure timely survey arrangements Follow up with loss adjusters on site visits assessment progress and documentation requirements Act as a central point of contact between internal stakeholders insurers brokers and loss adjusters Claims Monitoring Followup Track all ongoing claims and follow up proactively with insurers and loss adjusters for timely progress Monitor outstanding claims and escalate delays where necessary Follow up internally for pending documentation impacting claim progress Claims Settlement Closure Follow up on claim settlement approvals and required documents e g discharge receipts payment confirmations Coordinate with finance for receipt and transfer of claim funds Ensure proper closure of claims with all supporting documentation completed Reporting Analysis Prepare periodic claims reports including Outstanding claims status Claims ageing analysis Settlement trends and recovery status Analyze claims data to identify bottlenecks and delays in processing Maintain accurate claims registers and trackers Desired Candidate Profile Strong understanding of general insurance principles and claims processes Basic knowledge of policy wordings and coverage interpretation Excellent coordination and stakeholder management skills Attention to detail and strong documentation discipline Analytical skills for claims tracking and reporting Good communication skills written and verbal Bachelor s degree in Finance Insurance Business Administration or related field 2 5 years of experience in insurance claims handling insurer broker or corporate environment Knowledge of property liability motor employee benefits and miscellaneous insurance lines preferred Professional insurance qualification is an advantage