WPS Relations Retention Executive

Roles Responsibilities Retaining the existing WPS clients Retaining the revenue from them Growing the existing WPS portfolio Cross selling and pitching other services offered by Lulu Maintaining and strengthening long term relationships with the existing clients Making sure that they are actively doing business with us Resolving all customer issues relating to the WPS operations Improving overall customer experience Carrying out promotional activities Lulu Money App Educating the customers on procedural changes Achieving the overall monthly revenue target Taking regular feedbacks from the customers Achieving the monthly Salary Card targets Ontime salary processing On time MPN generation Time taken to resolve customer escalations