Automotive service advisor

Roles Responsibilities Attend customer calls and service inquiries in a professional and timely manner Understand vehicle problems and accurately record customer concerns Provide customers with preliminary guidance service recommendations and estimated timelines Prepare job cards quotations and service estimates Coordinate with technicians and the operations team for inspection diagnosis and repair Assign jobs based on technician availability location and technical requirements Keep customers regularly updated on job status repair requirements and completion time Explain technical issues and recommended repairs in simple customerfriendly language Obtain customer approval before carrying out additional repairs or replacing parts Follow up on pending quotations and convert inquiries into confirmed service bookings Coordinate vehicle pickup delivery and roadside assistance when required Ensure accurate billing payment collection and closure of job cards Handle customer complaints and resolve servicerelated concerns promptly Maintain complete customer and vehicle service records in the system Recommend relevant preventive maintenance and valueadded services Follow up with customers after service completion to ensure satisfaction Support achievement of revenue conversion and customer satisfaction targets Desired Candidate Profile 2 to 5 years of experience as a Service Advisor in the automotive industry Previous UAE experience with a garage dealership workshop roadside assistance provider or vehicle service center is preferred Diploma or technical qualification in Automobile Engineering Mechanical Engineering or a related field is desirable Good understanding of vehicle maintenance diagnostics spare parts and common mechanical and electrical issues Experience preparing quotations estimates job cards and invoices Strong customer service communication and complainthandling skills Ability to coordinate effectively with technicians drivers and operations teams Salesoriented approach with the ability to convert inquiries and recommend suitable services Good working knowledge of MS Office CRM or workshop management systems Fluency in English and Hindi is required Arabic or additional regional languages will be an advantage Valid UAE driving license will be an advantage Candidates who can join immediately or at short notice will be preferred